In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. Westfield State University is committed to a policy of non-discrimination, equal opportunity, diversity and affirmative action. We are dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.
Westfield State is the most residential of the state universities in Massachusetts, with over 60% of our 5600 full-time undergraduate students living on campus. The campus is ideally situated on the edge of the Berkshire Mountains in western Massachusetts just 30 minutes from the thriving cultural centers of Northampton and Amherst, and 1.5 hours from both Boston and Albany.
Campus Title: Transfer, Evening, and Returning Student Advisor State Job Title: Staff Assistant Department: Center for Student Success and Engagement Job Code: HA5600 FLSA Status: Exempt Funding: 7115-0100 Bargaining Unit: APA Job Type: Full-time Permanent Timeframe: 52 Weeks Shift: Monday-Friday 9:00 a.m.- 5:00 p.m. Regular Days Off: Saturday and Sunday Supervision Received: Direct supervision received from the Director, Academic Advising and Transfer Transition. Supervision Exercised: May supervise trust fund/work study peer advisors, graduate assistants and office interns. Salary: $45,000.00 - $48,500.00
General Statement of Duties: With the main goal of student success, retention and graduation, the Academic Advisor provides advising support to undergraduate and graduate students across all disciplines. The advisor must have the ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns. This position requires extreme sensitivity and appropriate handling of confidential information. The advisor may be responsible for advising a specific population or cohort of students, requiring specialized knowledge and skills. The advisor must be knowledgeable of all WSU policies and procedures. In addition to regular working hours, this position occasionally requires the advisor to be available to students after hours and on weekends via various communication tools (i.e., electronic mail, telephone) in an effort to expedite resolution of any student questions, concerns or issues. Student satisfaction through timely response by advisors is a paramount requirement of this position. Duties and Responsibilities: Duties include but not limited to: Essential:
Assume the role as the primary advisor or point of contact for transitional, transfer, evening and returning undergraduate and graduate students across all disciplines, answering general questions related to program and University requirements.
Provide academic advising, guidance and support to students through one-on-one appointments or walk-in meetings, review of academic policies, assistance with course selection and schedules, academic progress, and academic planning.
Serve as probation advisor to undergraduate, graduate, transfer and returning students needing support to repair their academic GPA. Advisor meets regularly with their probation advisees, maintains case notes on WSU 360, follows-up on flags raised. Reviews end of semester standings and reports same to the Director of Advising.
Assist students with registration, add/drop, withdrawals, and changes of curriculum. Review academic records and test scores on file for proper course recommendations. Assist with course approval process for courses taken at other institutions.
Respond to inquiries in a professional and timely manner relative to transfer coursework. Educate transfer students on WSU policies and procedures, as well as general advising information.
Analyze and interpret student data, transcripts, and placement results.
Provide advocacy for all students seeking assistance. Make referrals where necessary, and provide support until the student's situation is resolved.
Maintain electronic student records to reflect academic advising meetings.
Maintain confidentiality in accordance with the Family Educational Rights and Privacy Act (FERPA) laws.
Assist with the development and implementation of advising materials, student workshops, and faculty/advisor programs.
Communicate with faculty in all disciplines relative to a variety of student issues or concerns.
Participate in university-wide initiatives such as representing the department at campus meetings and committees.
Assist with New Student Orientation, Transfer Student Orientation, Admission Open Houses, and other Admission and enrollment events and programs.
Develop advising programs, initiatives and events that facilitate student engagement, success and retention.
Assist in recruiting, hiring, training, and supervising all student staff and graduate assistants in the Office of Academic Advising and Transfer Transition.
Maintain working knowledge of computer programs, including Banner, Starfish (Westfield 360), Managed Reporting, Degree Works, and other various communication systems (i.e., Google Chat, Skype for Business).
Other duties as assigned.
Bachelor's Degree from an accredited college or university with a minimum of two (2) years of experience working in a higher education setting (e.g., academic advising, admissions, financial aid, career services or student affairs), or offices or programs for first-generation college students.
Strong interpersonal communication, presentation, listening and advising skills.
Ability to interact with a diverse group of faculty, students, staff and University personnel.
Ability to work well with a diverse group of individuals and be perceptive and understanding of student concerns.
Master's degree in Higher Education, Counseling, Social Work, Student Personnel, or related field from an accredited university, or a master's in progress in a related field.
Proven experience with transfer students or adult learners in a higher education setting.
Bilingual in English/Spanish.
Salary: For the majority of new employees, the minimum starting salary will apply. Specific salary for current Westfield State University employees and individuals currently working for the state of Massachusetts must be calculated individually in accordance with collective bargaining and state policies and procedures.
Disability Accommodations: Westfield State University understands that persons with disabilities may need assistance with the job application process and/or with the interview process. For confidential assistance regarding disability accommodations, please contact the Office of Human Resources at (413) 572-8106.
Background Check: Employment at Westfield State University is contingent upon a background check that is satisfactory to the University. Failure to provide written authorization for a background check will nullify the offer of employment.
An on-line application is required. The successful candidate must submit an official transcript at the time of hire. Interested candidates should electronically attach the following documents:
Contact information for three references *
Copy of unofficial transcript of highest degree
* Provide the contact information for reference providers in the reference section of the online application.
Deadline: The job posting will be open a minimum of ten days and, if needed, will remain open until finalists have been selected.
NOTE: If you need assistance completing your application please contact our online Help Desk. The link to the help desk can be found at the top of the page via Contact Us. Westfield State University provides equal access to employment opportunities for all applicants, regardless of race, color, creed, religion, national origin, gender, sexual orientation, gender identity, gender expression, genetic information, marital status, age, disability or veteran status in compliance with all applicable laws, regulations and policies.
In 1839, Horace Mann founded Westfield State University as the first public higher education institution without barrier to race, gender or economic class. The University is dedicated to providing educational, working and living environments that value the diverse backgrounds of all people including minorities, women, veterans, individuals with disabilities and other protected persons, or individuals with diverse cultural backgrounds.