Posted: 22-Jan-26
Location: Los Angeles, California
Internal Number: 150739664
- Answering and directing central phone lines
- Front desk duties (greeting, check-in, discharge, preparation of patient charts, etc.)
- Patient scheduling, interviewing, encounter registration
- Verifying insurance benefits and record benefit for finance review
- Monitoring collection, quality control, and processing of charge documents
- Updating referrals and new authorization dates and extended treatments
- Other administrative duties as assigned
Minimum 1 year work experience in a customer service environment
Experience working with infants, children, and families
Knowledge of autism spectrum disorder and developmental disabilities
Ability to speak and write in Spanish (highly preferred)
Working knowledge of Medi-Cal, HMOs, PPOs, third party payors, authorization and eligibility requirements and regulations
Ability to perform the functions patient encounters, registration, and appointment scheduling using a computerized system
Knowledge of medical terminology
Knowledge of patient related policies and procedures (preferred)
Knowledge of Microsoft Word, Windows, Outlook, and other PC Applications
Knowledge of Medical Enterprise supported services, Care Connect (EPIC) systems (preferred)
Skill in performing basic arithmetic operations
Sufficient typing skills
Strong communication skills
Ability to work part of a team, establishing and maintaining cooperative working relationships with all staff members, management, and the public
Ability to work flexible schedule
