Piedmont Virginia Community College (PVCC) is a nonresidential two-year institution of higher education that serves Central Virginia - principally residents of the City of Charlottesville and the counties of Albemarle, Buckingham, Fluvanna, Greene, Louisa and Nelson. Our scenic campus is located in Albemarle County, Virginia. We are one of 23 community colleges in Virginia that comprise the Virginia Community College System (VCCS).
The FastForward Career Coach is responsible for connecting with and assisting individuals who inquire about credential programs at PVCC to support their enrollment and enhance their success. The FastForward Career Coach will play a key role in bringing new students into PVCCâ™s Workforce Services training programs and providing them with the opportunity to complete training and earn valuable credentials. The FastForward Career Coach will serve as a recruiter, advisor, and guide for prospective students.
The FastForward Career Coach will assist interested individuals by providing guidance on enrolling in workforce training programs, applying for funding assistance, identifying academic and non-academic needs, and connecting those individuals to resources in a supportive and professional manner. The FastForward Career Coach will communicate with students on a regular basis and engage them individually and/or in small groups. The FastForward Career Coach will communicate with student services and other college personnel to ensure that students have access to resources and support that will lead to completion of their workforce program. The FastForward Career Coach will capture appropriate data on outreach, student communications, and other interactions.
Provide excellent customer service to potential students through consistent and effective outreach and follow-up.
Make outbound calls to prospective students who have expressed an interest.
Accurately account for all prospective student inquiries and complete weekly activity reports.
Connect with potential students to accurately explain program offerings; discuss and advise suitable programs with consideration for the studentâ™s interests, qualifications, and career goals.
Guide prospective students in completing funding assistance documents and pre-admissions requirements.
Ensure that all necessary documents and forms are completed accurately and in a timely manner.
Work with team members to ensure student-friendly and compliance processes.
Work with team members to collaboratively address student issues, develop remediation plans, and promote student completion, credentialing and employment.
Conduct targeted outreach and recruitment efforts with college and community partners.
Maintain accurate and timely student, enrollment, financial, and credential records.
Attend all required department meetings and training sessions.
Ensure compliance with division, college, and state policies/procedures.
Serve on division, college, community and statewide committees and project teams as needed.
Associate degree or higher
Knowledge of community college and adult/continuing education programs.
Strong interpersonal skills to help engage, provide support to, and motivate students
Excellent customer service skills to include the ability to effectively follow up and follow through.
Effective oral and written communication skills.
Effective problem-solving skills.
Excellent organizational skills and attention to detail.
Proficient in use of Microsoft Office and Google docs.
Demonstrated ability to work effectively both independently as well as part of a team.
Demonstrated commitment to community college philosophy and student success.
Virginia's Community College's educate 240,000 credit students annually and over 170,000 non-credit students at 23 Community Colleges with over 40 campus locations throughout the Commonwealth. Our mission is to provide comprehensive higher education and workforce training programs and services of superior quality. These programs are financially and geographically accessible to meet the individual, business, and community needs of the Commonwealth.