Position Purpose As part of the graduate admissions team, this position recruits and enrolls international students into graduate programs as part of the overall admissions plan. The International Admission Counselor is responsible for achieving enrollment goals for assigned programs. Critical components of this position is the ability to work in a fast paced, high volume environment. In addition, the international counselors are responsible for communicating effectively and providing accurate information about New England College's International programs, and processing international applications and associated federal paperwork.
Essential Duties Summary
Provide top of pipeline support for inquiring students. Ability to answer standard frequently asked questions and move the perspective students further along the application pipeline.
Support Sr. International Counselors with Application reviews and approvals.
Work with prospective students and applicants from diverse cultures via email, phone, and in person to provide exceptional service;
Work professionally with adult, working professional student populations.
Advise prospective students to determine their educational goals and actively guide them through each phase of the admissions process;
Use strong attention to detail skills to process leads and applications through Banner and CRM;
Monitor application files to ensure admissions requirements are met.
Evaluate application files in order to make application decisions based on NEC policy and federal requirements.
Use critical thinking and problem solving skills to address and resolve student issues and ensure positive student experiences. Address potential and/or current student concerns and seek appropriate resolution to problems.
Maintain professional working relationships with our international recruiters to assure a constant flow of potential first-time international students.
Understanding of different cultural hindrances and ability to provide seamless customer service in order to prepare this international population for success.
Ability to work in a fast paced, high volume environment
Collaborate with multiple internal departments to ensure a seamless transition for our students and an exceptional student experience.
Required Qualifications Skills & Knowledge
Exceptional interpersonal, customer service and communication skills;
Must be comfortable working in a fast paced and multi-tasking environment;
Should be detail-oriented, and have the ability to organize effectively;
Must demonstrate ability to work effectively both independently and as part of a team;
Ability to resolve problems and to develop relevant alternatives and recommendations;
Experience
Minimum of 2 years' relevant experience.
Experience with Banner and a CRM tool is preferred.
Experience working with a multi-cultural population is preferred
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran's status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations. In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer. New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity. If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.
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New England College is a private, non-profit college, located in the quintessential New England town of Henniker, New Hampshire dedicated to providing exceptional education for undergraduate, graduate, and doctoral students from all over the world.
