Under the general supervision of the administrative supervisor, we are seeking a Sr. Medical Office Coordinator who performs patient scheduling, pre-registration, telephone triage activities, using Epic while offering friendly, courteous and confidential assistance to every patient. They are responsible for the day-to-day activities for Medical Oncology at Green Spring Station to ensure a smoothly functioning office and good patient relations. Resolves patient problems and/or refers patients to appropriate resources. Serves as resource in team environment. Sr. MOC provides administrative support for medical matters on behalf of physicians, as well as general academic/general administrative support. Adapts to changes in technology and software to ensure efficient office practice. The candidate is also responsible for a variety of patient related activities and is required to have a good working knowledge of the Green Spring satellites clinical operation, patient care delivery model and referral services. May serve in lead capacity to orient, train, and direct new medical office coordinators or other office staff.

Specific Duties & Responsibilities

• Coordinates Sr. MOCs primary providers high volume practice.
• Coordinates visits either within the department or between several departments.
• Schedules patients for laboratory tests, medical examinations, procedures and admissions. Resolves any schedule conflicts. Uses electronic health record (EPIC) to access, enter and edit patient information.
• Relays information to patients regarding preparation for laboratory tests, examinations, and procedures. Assures all patient correspondence (consent, orders, history & physical, etc.) Is transmitted to correct areas in a timely manner to streamline patient processing, either by fax or scanning.
• Assists patients, patients families, referring physicians and third party carriers to resolve patient related issues.
• Registers patients for clinical appointments using computerized database.
• Telephones and interviews patients and/or family members to obtain accurate pre-registration information and to confirm appointments.
• Communicate through Epic MyChart or prints and mails directions, maps, and department specific information to patients.
• Verifies and enters pre-registration and insurance information into the electronic health record (EPIC).
• Obtains and/or verifies patients demographic and insurance coverage data by RTE, telephone or in person.
• Confirms appointments by Epic MyChart, telephone and/or mail. Fills vacancies due to cancellations.
• Obtains pre-certifications as required by patients' health care insurers or managed care providers.
• Triage patient calls and medical issues. Answers patient medical questions where appropriate and determines if director/nurse response is required.
• Utilizes knowledge of practice and requirements of third party payors to provide appropriate documentation to assure authorization/certification for medical services.
• Demonstrates awareness of limitations of institutional resources and seeks to maximize providers scheduling with this context. Proactively seeks to schedule/reschedule patients to efficiently utilize resources (e.g. backfill to cover cancellations or add urgent appointments).
• Assists patients or family members with completion of medical insurance and disability forms.
• Arranges or assists in arranging patient transportation.
• Maintains primary providers template, calendar, schedules appointments and meeting rooms.
• Operates personal computer to access e-mail, electronic calendars and other basic office support software.
• Discusses patients charges, if appropriate, with patients and/or patients families.
• Collects time of service payments, issues receipts and prepares cash settlement records.
• In the absence of the financial counselor, closes TOS payment end of day in Epic.
• Records incoming faxes and delivers them to the proper personnel.
• Responsible for special projects as assigned by the director or administrator.

Scope of Responsibility

• Knows the formal and informal departmental goals, standards, policies and procedures which may include some familiarity of other departments within the school/division.
• Is sensitive to the interrelationship of both people and functions within the department.

Decision Making

• Carries out duties and responsibilities with limited supervision. Makes decisions and establishes work priorities on essentially procedure-oriented operations.

• High School Diploma or graduation equivalent.
• Three years progressively responsible medical office experience.
• Medical terminology required.
• Intermediate computer and proofreading skills required. 
• Additional education may substitute for up to one year of required experience to the extent permitted by the JHU equivalency formula.

• Experience in the Johns Hopkins system strongly preferred.

Classified Title: Sr. Medical Office Coordinator   
Role/Level/Range: ATO 40/E/02/OE  
Starting Hourly Pay Rate Range: $17.95-$25.30-$32.60 HRLY (Commensurate with experience) 
Employee group: Full Time 
Schedule: M-F 9am- 5:30pm 
Exempt Status: Non-Exempt 
Location: School of Medicine Campus 
Department name: ​​​​​​​SOM Onc Greenspring  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:

JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

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