The Office of New Student programs and Family Engagement is responsible for preparing incoming students for academic and personal success by providing an effective transition to the university from the point of admission through the end of the students' first year The Office of New Student programs and Family Engagement provides information, communication and services to current and prospective students (and their families) to orient them to the traditions, mission, philosophy and culture of the campus and to make them knowledgeable about Cal Poly Pomona's opportunities, resources, challenges and programs.
The office designs, plans, implements and assesses orientation sessions which are mandatory for all entering freshmen and transfer students. The Office of New Student programs and Family Engagement serves as the administrative office for student orientation programs (including Transfer Orientation and Freshmen Residential Orientation), Alpha Lambda Delta Honor Society, and transition programs through the year. The office is responsible for compliance with federal, state, CSU System and University requirements and the timely and accurate dissemination of information to students, parents, and campus constituents.
The Office of New Student programs and Family Engagement is housed within the Division of Student Affairs and reports to the Associate Dean of Students, Engagement and Retention. The office supports enrollment management, student success, retention, and institutional planning in conjunction with other campus constituents.
The Division of Student Affairs strives for excellence through a shared student centered philosophy and values of integrity, flexibility, passion, compassion, teamwork, interconnectedness and quality. In performing the duties assigned to this position, the incumbent is expected to consistently demonstrate attitudes and behaviors that are in keeping with the division's philosophy and values.
DUTIES AND RESPONSIBILITIES:
Department Leadership and Budget
Support the Director in the development and oversight of both the Orientation fee revenue and expenditure accounts. Support the Director in making recommendations as needed to the Fee Advisory Committee for any changes in the orientation fee structure. Provide for the fiscal accountability of all funds received and disbursed; ensure appropriate audit procedures are observed and maintained. Prepare reports, audits, and/or program reviews.
Identify and negotiate internal and external partnerships for cost sharing and fiscal efficiencies.
Assess and prioritize core services and allocate staff and fiscal resources as appropriate.
Recommend for hire, develop, train and provide oversight to the professional and support staff. Provide timely and meaningful input to performance standards and evaluations to staff. Provide the HEERA manager recommendations for hire, permanent appointments, promotions, performance evaluations.
Assess, determine and develop business process and workflow as it relates to student matriculation, including the use of technology to enhance student and constituent services.
Develop and maintain Orientation database system, either 3rd party or via Peoplesoft.
Manage multiple interfaces with Peoplesoft system for Admissions and Enrollment processes and reporting.
Provide direction to plan, develop, implement and evaluate entering student orientation programs (including CPP Fest) that support student success and a positive transition to college.
Develop goals, identify learning outcomes and appropriate methods of assessment that support ongoing quality Improvement. Collaborate and consult with key campus constituents in defining and meeting the needs of students and the campus.
This includes an integration of communication and business processes with Admissions and Outreach and University Housing and regular meetings and coordination with Associate Deans, Department Chairs, Academic Advisors and Department Directors.
Schedule sessions in line with other key enrollment activities, including testing, admission, evaluations, advising, and registration and coordinate with special populations, including Honors, Early Start, Summer Bridge, MEP. Incorporate
Mandatory enrollment and educational policies (i.e., EO 1037- sexual assault, EO 1048- remediation, financial responsibilities, etc.)
Develop and maintain operational and trend reports, utilizing PeopleSoft, the Data Warehouse Dashboards
Serve as the first line coordinator for student and parent issues and concerns as related to Orientation and their transition experience
Facilitate alternate delivery modes for Orientation participation, including the development and oversight of the Veterans e-Orientation program. Provide oversight for the Veterans website.
Provide direction and oversight for the campus-wide new student welcome program CPP Fest, Open house as well as welcome activities.
Build relationships with students quickly to proactively work to improve student experience, engagement with coaching, and success
Build trusting relationships with a diverse student population by delivering personalized, constructive, engaging, motivating, and informative coaching sessions
Developing a plan to achieve their academic and career goals by assessing on values/goals, needs and obstacles
Maintain accurate student information in contact management system(s)
Commitment to justice, equity, diversity and inclusion in student success work
Manage confidential information and provide accurate, direct feedback to management to foster continuous improvement of the student experience
Develop annual transition programs to further onboard students and increase student engagement, belonging and academic student success
Help develop new initiatives based on current research and best practices in the field related to student success, transition and student development
Perform related duties as requested
Produce and oversee campus communication to students and parents/families regarding campus issues, announcements, deadline, events, activities, etc. Facilitate bi-weekly student BroncoBytes, e-newletter for the entire student community and quarterly Friends & Family a-newsletter for parents and families.
Student Affairs/University Representation
At the discretion of the Director, serve as a representative of the Office of First Year and Transition Experiences to campus and external committees and groups.
Alpha Lambda Delta National Honor Society
Develop and maintain the national honor society for freshmen.
Serve as the on-campus coordinator for all activities of this organization, including recruitment of new members and campus programs that will showcase the honor society as a vital part of the university's image as a place of scholarship and achievement.
This position coordinates with the national office of the society (Alpha Lambda Delta) regarding policies, budgets and scholarship opportunities.
Equivalent to graduation from a four year college or university in a related field plus upper division or graduate course work in counseling techniques, interviewing and conflict resolution where such are job related
Equivalent to four (4) years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems. (A master's degree in Counseling, Clinical Psychology, Social Work or a job related field may be substituted for one year of professional experience. A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.)
Thorough knowledge of the policies, procedures and practices of the program area to which assigned or the ability to quickly acquire such knowledge. General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned; general knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management; general knowledge of advanced statistical and research methods. Ability to carry out very complex assignments without detailed instructions; advise students individually or in groups on varied and complex matters; determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature; reason logically and analyze and solve organizational and operating problems of one or several program areas; plan, coordinate and initiate actions necessary to implement administrative or group decisions or recommendations; analyze and define complex organizational, policy or procedural problems, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action; understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served; and establish and maintain effective, cooperative and harmonious working relationships in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view. Possession of these knowledge and abilities is typically demonstrated through the Experience requirements above.
A Master's degree in a job-related field preferred.
Prior experience with advising, collaborating with faculty, and lead responsibilities
Collaborative leadership style, outstanding communication and interpersonal skills and demonstrated ability to lead, develop and motivate staff.
Service orientation and knowledge of student development/learning theory and practices, assessment methodologies, enrollment trends, marketing and the utilization of technology.
Understanding of and commitment to diversity and the mission of a CSU polytechnic university. In depth knowledge and understanding of University academic and enrollment policies.
Ability to effectively plan and utilize fiscal, operational and staff resources.
CSU requires faculty, staff, and students who physically access campus facilities or programs to be fully vaccinated against COVID-19, which includes obtaining a COVID-19 booster dose, or declare a medical or religious exemption from doing so. Any candidates advanced in a currently open search process should be prepared to comply with this requirement. See policy at https://calstate.policystat.com/policy/11030468/latest.
Out of State Work
The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. See policy at https://calstate.policystat.com/v2/policy/10899725/latest/.
Cal Poly Pomona will make a conditional offer of employment, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any criminal conviction history, considering such factors as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. See policy at https://www.cpp.edu/eoda/employee-labor//documents/employment-policies/hr2017-17.pdf.
Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. See Form I-9 Acceptable Documents at https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents.
Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the position being recruited has been designated as a Mandated Reporter)
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://apptrkr.com/get_redirect.php?id=3478603&targetURL=
Child Abuse/Neglect Reporting Act (CANRA) (Include this verbiage when the position being recruited has been designated as a Mandated Reporter)
The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment. See policy at https://calstate.policystat.com/v2/policy/10927154/latest/.
In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), the Cal Poly Pomona Annual Security and Fire Safety Report is available at: https://www.cpp.edu/campus-safety-plan.shtml.
About California State Polytechnic University, Pomona
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.