Health and Counseling Administrative Support Specialist
Location: Erie, Pennsylvania
Internal Number: 4205408
Health and Counseling Administrative Support Specialist
Position Summary: The position provides administrative support and coordination to the Health and Counseling Centers. Must be able to support and promote the University's inclusive Mission, its Catholic identity, its diverse student population, and its academic programming in the liberal arts and professional education and encourage staff and students in this regard.
We offer flexible work hours and a generous benefits package for full-time employees.
Retirement Plan (403b) with 7.5% company match after one year of service
Medical, Dental, and Vision Coverage
Paid vacation time plus 15 paid holidays
Tuition benefit for yourself and eligible dependents
Free gym Access
Serves as the initial point of contact for all visitors to the office, in particular faculty and staff experiencing physical illness and students experiencing physical illness or mental/emotional distress.
Addresses the immediate concerns of parents, students, faculty/staff and guests (including those who may be upset, frightened, and/or angry) via in-person, phone, and email contacts and refers to the appropriate department, individual, etc.
Schedules all health and counseling appointments and enters all initial patient data and information into the appropriate electronic medical record (EMR).
Adheres to the unique ethical and legal guidelines/ rules pertaining to both the health and counseling professions. Maintains strict confidentiality at all times.
Supervises work-study students, monitoring their hiring and weekly time entry in the university's software system as well as overseeing their day-to-day work responsibilities.
Serves as an integral member of a diverse, multidisciplinary team of health care professionals, including: CRNP, RN's, psychologist, therapist, counselor, psychiatrist, and physician.
Develops and maintains cooperative relationships with community healthcare providers and referral sources.
Evaluates, updates, and creates office forms and generates reports regarding utilization rates. Assists with completion of annual and other reports as necessary.
Schedules staff appointments and meetings exercising judgment concerning priority; Arranges for participation in conferences, meetings, and special events; Makes travel arrangements. Participates in trainings.
Interprets policies and procedures and provides authoritative information to others.
Prepares and maintains budgetary and financial records and other related documents for both departments; Monitors both budgets and reviews financial documents; Recommends purchases and expenditures.
Serves on university committees as appropriate.
Supports the department and division by participating in university special events and initiatives such as summer orientations, open houses, etc. as appropriate.
Encouraged to get involved in engagement opportunities for students across the division and the university such as: ABST (Alternative Break Service Trips), T.R.A.V.E.L.(Transforming Residents Abroad via Engaged Learning), student OTR (Orientation/ Transition/ Retention) groups, and/or other small group initiatives.
Performs other duties as assigned within the scope and responsibility, and requirements of the job.
SUPERVISORY RESPONSIBILITIES:Reporting to the director(s) of the Health & Counseling Office, this position works under limited supervision but may receive instruction from and support other healthcare professionals. This position may assign and check the work of work-study students within the department. CONTACT WITH OTHERS:Internal: Has contact with administrators, faculty, staff, and students exchanging information and resolving problems, and responding to requests for service.
External: Has contact with the general public, responding to inquiries, arranging meetings, and securing information. Has regular contact with parents and other healthcare providers.
Required Qualifications: Education: Educational background equivalent to a high school degree/GED. Post-high school education preferred.Experience: Three years of secretarial and/or office management and administration experience with a working knowledge of Microsoft Office products and office equipment. Experience working with the public and managing various types of distress in a diverse population is required.
Skills: Must possess the following skills: ability to remain calm and clear-headed in situations involving high emotion and/or physical and/or emotional risk such as: a student considering suicide and/or an employee with chest pains. Ability to quickly assess and prioritize patients care needs while simultaneously managing others in the waiting area and incoming phone calls. Demonstrate a welcoming and respectful attitude at all times. Demonstrate openness to interacting with a diverse student and employee population, including a growing international population, many of whom do not speak English fluently. Excellent verbal, written, and organizational skills. Gannon University seeks excellence through inclusiveness and invites women and members of underrepresented groups to apply. Application Procedure: Submit a cover letter, resume, and the contact information of three professional references to https://gannon.peopleadmin.com/postings/10110. Review of applications will begin immediately, and this position will remain open until filled. For more information about Gannon visit www.gannon.edu. Gannon University is an Equal Opportunity Employer.
Preferred Qualifications: Experience with an EMR preferred. Experience in a healthcare-related setting and/or a college or university environment is preferred.
Location: Erie, Pa Employment Status: Full Time Department: Health and Counseling Services Division: Student Development & Engagemt Subdivision: Health Services
Founded in 1925, Gannon University is a four-year Catholic university committed to student-centered learning, with an emphasis on professional education integrated with faith-based, liberal-learning student outcomes.
Gannon has strategic university-wide initiatives that focus on and bring its purpose to life: Transform lives by creating environments for extraordinary moments and everyday connections that inspire others to become their best selves. These initiatives have fostered an inclusive, welcoming community that many refer to as the Gannon family.
Gannon University earned its first-ever Honor Roll status as a 2021 Great College to Work For, according to a new survey by The Great Colleges to Work For® program. It is one of 42 institutions across the country to earn Honor Roll distinction and was recognized in categories including Diversity, Inclusion & Belonging; Faculty Experience; Mission & Pride; and Professional Development. Gannon University was also ranked a top school in the nation by Wall Street Journal’s 2022 College Rankings, and ranked among the nation’s top universities by U.S. News and World Report’s “America’s Best Colleges 2022.”
Gannon University’s hom...e campus is located in Erie, Pennsylvania, the state’s fourth-largest city and one of the busiest ports on the Great Lakes. Gannon University’s unique location in downtown Erie and exceptional learning environments on campus create a special atmosphere conducive to education, scholarship, research, service, and personal growth.
Located right next door to Gannon's downtown campus are government agencies, hospitals, and local organizations and businesses that are active partners in helping Gannon students receive a hands-on education. The University's partnerships with downtown Erie neighborhoods, Erie County, and the Diocese of Erie strive to support the local community through numerous initiatives driven by students and employees.
Just steps away from Gannon’s campus in the heart of the city, you will also find restaurants, tax-free shopping, minor league sports, as well as a vibrant entertainment and cultural scene, and seven miles of Lake Erie beaches close by. Only a two-hour drive from Cleveland, Ohio; Buffalo, New York; Pittsburgh, Pennsylvania; and Niagara Falls, Canada, Erie has small-town friendliness and big-city attractions. For more information, please visit gannon.edu to learn more about Gannon’s campuses and the many attractions and accommodations within the surrounding regions.
Gannon University seeks excellence through inclusiveness and invites women and members of underrepresented groups to apply. Application Procedure: Submit a cover letter, resume, and the contact information of three professional references to https://gannon.peopleadmin.com/postings/6304. Review of applications will begin immediately, and this position will remain open until filled. For more information about Gannon visit www.gannon.edu. Gannon University is an Equal Opportunity Employer.