Director of Student Services

About the Opportunity

Reporting to the Associate Dean of the Miami campus, the Director of Student Affairs is responsible for the design and implementation of a broad array of programs and services to provide a rich student experience for all students at Northeastern Miami. The Director will also: develop and administer annual and long-term student experience strategies and goals for the Miami campus; facilitate campus enrollment and student engagement; provide leadership that supports the success and retention of our diverse student population; ensure Miami CIE regulatory compliance with student-related standards; collaborate with college partners and other internal student resources to address student needs, concerns and provide an excellent student experience; support Global Network and Strategic Initiatives priorities; support the University academic plan Experience Unleashed; contribute to and implement components of the campus Diversity, Equity, Inclusion, & Belonging (DEIB) Action Plan; and other matters contributing to student success.

Incorporating the University's mission and core values, priorities of the Director of Student Services include anticipating and serving the needs of a diverse student population across the multiple disciplines and colleges at the Miami campus; building collaborative and productive relationships across the campus, colleges, and University to support the Miami student experience; and responding to and assisting individual students and constituencies on a broad range of matters. The Director will have a broad and in-depth knowledge base of the student resources of the campus, colleges, and University at large.

May require some evening and weekend hours for events and programming.
Qualifications

• A bachelor's degree is required, and a master's degree is preferred, in Student Affairs or related field with minimum of 4 years of experience in academic and/or student life fields in the higher education context.
• Must enjoy working with students and helping to guide and support them from admission, through their program, to graduation.
• Demonstrated leadership and success in the development, management, and implementation of multifaceted and robust student success programming, services, and projects is essential.
• High level of discretion, confidentiality, and professionalism is required.
• The ability to work independently, bring teams of individuals together in a collegial and empathetic spirit, and function as an integral member of a team are required.
• Flexibility, creative thinking, openness to new ideas and changing priorities within a fast-paced organization, and ability to manage multiple projects simultaneously are critical.
• Strong advocacy skills and student-centered focus, strong writing and communications skills, and an ability to manage stakeholder expectations is important.
• A demonstrated ability to think and act both analytically and strategically is important.
• Experience working with students in crisis and the ability to respond to crisis with a level head is essential.
• Experience supervising staff and student employees is preferred.

Key Responsibilities & Accountabilities

Campus Strategic and Administrative Planning & Implementation 30%

Partner with the Associate Dean on strategic and administrative planning and implementation to:

• Ensure Miami students have the highest quality experience.
• Develop and manage annual and long-term student experience strategies and goals for the Miami campus.
• Facilitate campus enrollment.
• Provide leadership that supports the success and retention of Miami's diverse student population.
• Ensure Miami compliance with CIE student-related standards.
• Support Global Network and Strategic Initiatives priorities.
• Support the University academic plan Experience Unleashed.
• Contribute to and implement components of the campus DEIB Action Plan.
• Develop and manage an annual comprehensive Miami campus student survey.

Analyze survey results to identify student trends, opportunities, and issues.

Extrapolate strategic recommendations. Coordinate with the colleges and others to streamline and coordinate student surveying.

Student Services & Resources 35%

• Manage, expand, optimize, and maintain a comprehensive, high-quality portfolio of services and resources for Miami students.
• Anticipate, identify, and triage student issues and provide resolution guidance to students; and ensure students are informed of their rights, responsibilities, resources, and the university's ethical standards.
• Engage effectively with global network- and Boston-based departments/units (e.g., CIE, CSDS; DRC; NUSHP; OPEN; OSCCR; OSGF; OUEC; Ombuds for Graduate Students; Snell Library; SFS; SHS; WeCare; and others) to ensure the breadth of University services are available and easily accessible to Miami students.
• Develop and manage campus-based communications to Miami students, including development and continuous improvement of robust website and SharePoint student hub content for prospective, incoming, and current students. Regularly communicate with the Miami student population.
• Collaborate with the colleges' student advisors, recruiters, and faculty to facilitate student enrollment, support student success, improve retention, and provide students with services to provide the highest quality experience.
• Support campus enrollment and retention goals by working collaboratively with Enrollment Management and the Office of Global Services to ensure prospective and admitted students have a positive and effective introduction to Miami.
• Continually update and enhance student relocation resources, especially housing resources, to support admitted students' commitment to the Miami campus and facilitate their smooth transition.
• Participate in the Global Campus Student Affairs Committee to identify opportunities and share best practices.
• Collaborate with the Wellness Specialist to deliver services and resources that foster student well-being and success; the Global Learner Specialist to provide language, cultural, and academic support services and resources for student success; and the International Student Scholar Advisor to enhance the international student experience.
• Work with the Senior Director of Network Student Life to explore new network student affairs opportunities and resources to enrich the experience for students at the Miami campus and across the network.
• Manage campus Student Interest Groups (SIGs) approval process, support SIG leaders and members through equitable and responsive services, financial support, and event management.
• Recommend individual students for marketing, recruitment, and communications by Enrollment Management, University External Relations, the colleges, the campus, and others.
• Establish and manage a student ambassador program and student leader cohort; explore establishing a peer mentor program to heighten connectivity between students and foster sense of belonging and connectivity to Northeastern.
• For visiting students and other learners, develop and deliver services and resources to support and provide them with a high-quality experience.
• Keep abreast of all relevant data systems, manage Miami campus student data, and collaborate with the Registrar's Office and others to ensure accurate and complete data for Miami students. Work with the Office of the Registrar and others to execute and track new student enrollment agreements.

Student Programming & Leadership 35%

• Manage, expand, optimize, and maintain a comprehensive, high-quality portfolio of programming for Miami students.
• Oversee, develop, and deliver student programming focused on student success - including networking, personal development, professional development, career development, career fairs, etc. Leverage and engage global network and regional resources including alumni, industry experts, government representatives, faculty experts, topical experts, and others.
• Lead, develop, and deliver annual student signature events and campus traditions, including community and service events, social engagement, cultural observances, and holiday celebrations.
• Plan, lead, and implement robust new student campus orientations, which include in-person and online components, to integrate new students in the Miami campus community, inform students of the services and resources available to them, and prepare them for their academic endeavors; work with colleagues from colleges offering programs in Miami to integrate into campus orientations, as desired.
• Collaborate with the colleges' student advisors, recruiters, and faculty to facilitate student enrollment, support student success, improve retention, and provide programming to provide the highest quality student experience at the Miami campus.
• For visiting students and other learners, develop and deliver programming to support and provide them with a high-quality Miami campus experience.
• Support major campus signature events.
• Work effectively with Miami campus colleagues (e.g., Operations, IT Support, etc.) to cultivate the desired organization culture, support the campus community, and ensure a high-quality student experience.
• Collaborate on the development of the Miami campus annual student services and programming recommended budget forecast, track expenses, and manage to the approved budget.
• Develop a strong network of connections throughout the University, in the colleges, administrative offices, and student service departments/units to strength their connection to the Miami campus and to refer students for further assistance, problem resolution, and counseling.
• Build and maintain relationships with external university partners.
• Administer and ensure compliance with campus and university norms, protocols, policies.
• Lead, engage, motivate, and supervise campus-based student services staff as assigned; and actively support a positive team culture.
• Serve as a hearing advisor for Miami students who receive summons from the Office of Student Conduct and Conflict Resolution (OSCCR).

Position Type

Student Services

Additional Information

Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.

Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.

Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.

All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.

To learn more about Northeastern University's commitment and support of diversity and inclusion, please see www.northeastern.edu/diversity.


To apply, visit https://northeastern.wd1.myworkdayjobs.com/en-US/careers/job/Miami-FL/Director-of-Student-Services_R126977-1







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