The Administrative Assistant 1 serves as a primary front-line representative for the Undergraduate Programs (UG) Office; provides and coordinates customer service delivery to students, faculty, staff, and all visitors; oversees operation of the reception/information desk in coordination with other operations personnel.; manages use of advisor on-line appointment schedule system for Undergraduate Programs; responsible for overall accurate direction, information and clarification to all customers via phone, email, or in person; refers calls and front desk inquiries that require a decision or guidance to advisors or other appropriate staff/resource; processes registration transactions initiated by students or program staff; maintains active student academic records; assists with hiring of