We are seeking a COPatient Service Coordinator who will work in registration in any of the Wilmer Eye Institute clinics and the Bendann Surgical Pavilion. The position handles all aspects of the patient registration process which includes accurate data entry on each patient to facilitate the patient visit.
Travel is required in order to deliver support to any one of Wilmers locations.
Specific Duties & Responsibilities
Greets each patient in a kind and professional manner.
Works collaboratively with others.
Manages patient check in including verification and entering of insurance information, and patient demographic information into EPIC.
Confirms all needed forms are up to date, and signed.
Obtains referrals as required by patients insurer.
Maintains familiarity with various types of insurances. Contacts insurance carriers for clarification of coverages to avoid denials of payment.
Monitors and responds to missing items work queue.
Collects time of service payment and issues receipts.
Guides patients and families to appropriate resources ( financial counselors, international office, social worker).
High School Diploma or graduation equivalent.
One year work experience in a similar service-oriented industry required.
Certification in appropriate skill groups must be obtained during introductory period.
Meditech certification must be completed within 2 to 3 weeks of employment.
Two year's experience in related ophthalmology and / or JHHS entity preferred.
Knowledge of medical insurance and/or medical terminology preferred.
Classified Title: Patient Service Coordinator Working Title: CO Patient Service Coordinator Role/Level/Range: ATO 40/E/02/OD Starting Hourlu Pay Rate Range: $15.70-$27.55 HRLY ($51,168 budgeted; Commensurate with experience0 Employee group: Full Time Schedule: Monday-Friday 8:30-5:00 Exempt Status: Non-Exempt Location: School of Medicine Campus Department name: SOM Oph Registration Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
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