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Manager-Tech Operations-IT Service Management
Provide day-to-day leadership and direction to a technology operations team (may be comprised of employees, contract personnel and/or vendor partner resources) dedicated to a portfolio of technical business applications and/or services, including: operational maintenance, production support, front-line management of incidents, development support, and proactive/preventative analysis (to include solution ideation, recommendation and implementation). Serve as point-person and operational expert for issues, needs and projects regarding or related to area of responsibility. Responsibilities Participate in change management process and approve technology and service changes; ensure balance between business requests and impact/risk. Assist in establish


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