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Call Center Supervisor
The Cooperative Services Center (CSC) supports all call center functions for Wake Electric Membership Cooperative. As such, the Call Center Supervisor position is responsible for providing support and leadership to call center staff while motivating the team toward efficient, accurate and timely handling of inquiries. This key role will work closely with the Customer Service leadership team and provide defined opportunities for improvements. The role is required to operate with a high level of confidentiality, by building and maintaining trust, open and honest communication and collaborative relationships inside and outside of the Customer Service Department.


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