Senior Academic Advisor

POSITION DETAILS

As a leading online school in New York since 2006, the CUNY School of Professional Studies (CUNY SPS) offers the most online bachelor's and master's degree options at the City University of New York, and serves as the University's first undergraduate all-transfer college. With 26 degrees and numerous other non-degree and grant-funded workplace learning programs, CUNY SPS meets the needs of adults who wish to finish a bachelor's degree, progress from an associate's degree, earn a master's degree or certificate in a specialized field, and advance in the workplace or change careers. Consistently ranked highly by U.S. News & World Report for its online offerings, CUNY SPS has emerged as a nationwide leader in online education. The School's renowned and affordable online programs ensure that busy working adults may fulfill their educational goals on their own time and schedule. As CUNY SPS moves beyond its 20th year, we dedicate ourselves to engendering an innovative and transformative student-centered experience.

Reporting to the Director of Advisement, the Senior Academic Advisor will, in addition to the CUNY Title Overview:

• Deliver comprehensive academic advisement to an assigned undergraduate student caseload throughout the academic journey.
• Support students in developing tailored academic plans that are aligned with personal and professional goals and informed with an understanding of transfer credits, credit for prior learning opportunities, academic program requirements and the adjustment to online learning.
• Complete caseload data reports and conduct proactive outreach to targeted populations through Navigate360, aligned with critical academic milestones.
• Provide accurate and timely responses to a fully online student population through flexible advisement modalities.
• Monitor student records on CUNYFirst and DegreeWorks and track overall progress towards degree completion.
• Collaborate with Academic Affairs, Enrollment Management and Student Services units on interventions and initiatives that promote student success, retention and persistence towards degree completion.
• Cultivate relationships with administrators and faculty to facilitate accurate interpretation of college policies and degree requirements, ensure appropriate referrals to support services and connection to opportunities that enhance the student experience.
• Create mass student communications and online advisement resources designed to enhance student engagement and self-directed learning.
• Contribute to ongoing strategic planning, assessment, and continuous improvement of advisement initiatives.
• Identify, participate in and coordinate professional development and training opportunities for the advisement team.
• Represent the advisement team on campus-wide committees and programs, promoting the accessibility and visibility of undergraduate advising.

NOTE:

• Until further notice, work will be performed in a hybrid manner with 70% onsite presence.

QUALIFICATIONS

Bachelor's degree and four years' related experience required.

Preferred Qualifications

• A degree in a relevant field.
• At least four years of advising experience, preferably with online college students.
• Knowledge of Microsoft Office Suite, specifically Excel.
• Experience with CUNYfirst, Schedule Builder, Navigate360, DegreeWorks
• Proficiency in interpreting and using academic data to support student success initiatives
• Strong organizational, project management, communication, and facilitation skills.
• Detail-oriented multi-tasker with independent initiative and good judgement.
• Experience working in collaboration with students, staff/ faculty and administration.
• Commitment to campus values of diversity, equity and inclusion.

CUNY TITLE OVERVIEW

Provides expert and/or specialized academic counseling a diverse student population.

• Offers comprehensive advisement to full-time and part-time students
• Works with other academic affairs staff as well as enrollment and student affairs to assist students to declare majors and select appropriate courses
• Monitors students' performances and takes appropriate action if necessary; resolves students' problems regarding curricular requirements
• Develops academic plans and performs graduation audits
• Provides information to students regarding student support services, college policies and program procedures and guidelines
• Facilitates workshops; assists with other department activities such as course scheduling
• Establishes and maintains student advisement files; prepares activity reports and analyses
• May supervise extramural activities, such as internships and community service; may assist with accreditation efforts as needed
• May provide career and transfer services and/or specialized program counseling
• May supervise junior advising and/or clerical staff
• Performs related duties as assigned.

Job Title Name: Senior Academic Advisor

CUNY TITLE

Higher Education Assistant

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary commensurate with education and experience between $68,364 - $74,490.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

From our job posting system, select "Apply Now", create or log in to a user account, and provide the requested information. If you are viewing this posting from outside our system, access the employment page on our web site and search for this vacancy using Job ID# 31275 or Title.

• Applicants must attach a resume and cover letter.
• Candidates must be legally authorized to work in the United States on a full-time basis.

CLOSING DATE

November 20, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

School of Professional Studies

About CUNY School of Professional Studies

In 2003, the Board of Trustees of the City University of New York created the CUNY School of Professional Studies (SPS) with the purpose of meeting the educational needs of working adults, organizations, and employers. Since then, SPS has developed into a well-established school serving New York City's dynamic marketplace through the provision of timely, innovative, and academically rigorous programs of study designed to address new or unmet needs. Home to CUNY's first fully online undergraduate degrees and groundbreaking master's degree programs, SPS has found new ways of fulfilling CUNY's mission of access, reaching students with new modes of instruction, new courses and curricula, and new kinds of learning tailored for diverse requirements and constituencies. It has launched a dozen degrees - six bachelor's and six master's degrees - since 2006, and there are more currently in development. Enrollments have grown to over 2000 students in the credit-bearing programs, and the School has seen more growth in its non-credit offerings, with a portfolio of grant-funded programs currently accounting for more than $6 million. In addition, the School now maintains an active Alumni Association, has established the SPS Foundation, and will soon occupy its own dedicated space.

Connections working at CUNY School of Professional Studies