The purpose of this position is to provide holistic case management support to assigned student caseloads in collaboration with academic and student service departments. This class guides students from initial enrollment through the completion of a credential, helping them set realistic goals towards transfer and/or employment.

1. Assist students in exploring their goals, interests, strengths, values, and concerns through positive, intentional advising and coaching strategies.  
2. Establish and cultivate relationships with assigned students, building a rapport that offers personalized support, empathy, and guidance.  
3. Provide appropriate referrals to resources to ensure students have the necessary academic, career, transfer, financial resources, and support through consultative conversations.
4. Offer individualized coaching to students by providing tips and resources to help them navigate the college environment, culture, policies, practices, and technology.
5. Contribute to individual, team, and unit goals to ensure students meet academic, career, and transfer benchmarks and milestones. 
6. Plan and facilitate advisement-related presentations and training to faculty, staff and students. 
7. Actively engage in academic and career programs at CCBC and in relevant professional associations. 
8. Maintain compliance with the college's mandatory cybersecurity training and related criteria to engage with students virtually. 
9. Engage in professional development opportunities to enhance expertise in best practices.  
10. Represent the department in outreach activities and serve on committees, as assigned.
11. Provide service to students on evenings, weekends, and virtual services.

About Community College of Baltimore County

CCBC is the college of choice for over 70,000 students and 200 businesses each year — all with unique goals, strengths and requirements. By offering a holistic learning environment that is both accepting and challenging, we meet students where they are and take them where they want to go. CCBC is committed to ensuring equal opportunity and nondiscrimination in all hiring and employment practices. We are committed to equal treatment for all applicants and employees and will not discriminate based on race, color, religion, gender, age, national origin, ancestry, veteran status, disability, sexual orientation or any other basis protected by law. CCBC’s benefits include medical, dental, vision, disability insurance, ample paid time off, choice of one of two Maryland State Retirement Plans (contributory and noncontributory), and much more.

Connections working at Community College of Baltimore County