Counselor, Penguin Service Center in Youngstown, OH for Youngstown State University

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Counselor, Penguin Service Center

Provides friendly, professional, quality end-to-end service in records, registration, financial aid, student accounts, and other services. Performs office functions and processes designed to improve the customer service experience to students, parents, faculty, staff, and the University community. Advocates for a positive student enrollment experience. Responsible for research and assessment assignments that center on enrollment issues.Essential Functions and Responsibilities: Counsels and answers inquiries as received; resolves problems and holistically reviews all issues from students, parents, faculty, staf

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