To be successful in this role, you will bring:

• Bachelor's degree and five years of relevant experience, or combination of education and relevant experience.
• Exceptional oral and written communication skills to communicate clearly and effectively information to students, faculty, and staff.
• Strong analytical, investigative, and problem-solving skills to review and analyze complex information.
• Ability to manage and prioritize multiple, ongoing, and complex caseloads of incidents and complaints.
• Excellent attention to detail and the ability to deal with confidential and sensitive information.
• Ability to build relationships and establish collaborative partnerships across the institution.
• Demonstrated ability to work with a wide range of constituencies (staff, students, faculty, parents, administrators) with diplomacy and tact.
• Relevant computer systems/technology experience.
• Ability to ensure and apply compliance with legal, financial, and university policies and external regulations.
• Ability to act independently, take initiative, and exercise sound judgment

Work Standards:

• Excellent interpersonal skills; demonstrated ability to work well with diverse Stanford colleagues and students
• Strong analytical and investigative skills with ability to identify and assess risk and exposures across a wide variety of processes.
• Excellent written and oral communications skills.
• Self-starter with the ability to work as part of a team or independently as an individual contributor.
• Strong customer focus.
• Demonstrated commitment to continuous improvement.
• Promote Culture of Safety: Demonstrates commitment to personal responsibility and value for safety; communicates safety concerns; uses and promotes safe behaviors based on training and lessons learned.
• Subject to and expected to comply with all applicable University policies and procedures, including but not limited to the personnel policies and other policies found in the University's Administrative Guide, http://adminguide.stanford.edu.
• Some work may be required on weekends and evenings.

PREFERRED QUALIFICATIONS:

• Must possess diplomacy, tact and the ability to manage confidential student information with discretion.
• Knowledge of and sensitivity to the undergraduate and graduate experience in a selective, demanding residential university.
• Law or other graduate degree and a minimum of 7 years relevant experience preferred.

PHYSICAL REQUIREMENTS*:

• Frequently sit, perform desk-based computer tasks.
• Occasionally stand, walk, twist, use fine manipulation, grasp, use a telephone, write by hand, sort and file paperwork, lift, carry, push, and rarely pull objects that weigh up to 10 pounds.

Working Conditions:

• Hybrid work schedule with a minimum of 3 days onsite each week; Able to work evenings and weekends, as necessary.
• Able to work on evenings and weekends, as needed.

The expected pay range for this position is $105,087 - $110, 000.per annum.

Stanford University provides pay ranges representing its good faith estimate of what the university reasonably expects to pay for a position. The pay offered to a selected candidate will be determined based on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, geographic location and external market pay for comparable jobs.

At Stanford University, base pay represents only one aspect of the comprehensive rewards package. The Cardinal at Work website (https://cardinalatwork.stanford.edu/benefits-rewards) provides detailed information on Stanford's extensive range of benefits and rewards offered to employees. Specifics about the rewards package for this position may be discussed during the hiring process.

How to Apply:
We invite you to apply for this position by clicking on the "Apply for Job" button. To be considered, please submit a cover letter and resume along with your online application

Why Stanford is for You
Imagine a world without search engines or social platforms. Consider lives saved through first-ever organ transplants and research to cure illnesses. Stanford University has revolutionized the way we live and enrich the world. Supporting this mission is our diverse and dedicated 17,000 staff. We seek talent driven to impact the future of our legacy. Our culture and unique perks empower you with:

• Freedom to grow. We offer career development programs, tuition reimbursement, or audit a course. Join a TedTalk, film screening, or listen to a renowned author or global leader speak.
  
• A caring culture. We provide superb retirement plans, generous time-off, and family care resources.
  
• A healthier you. Climb our rock wall, or choose from hundreds of health or fitness classes at our world-class exercise facilities. We also provide excellent health care benefits.
  
• Discovery and fun. Stroll through historic sculptures, trails, and museums.
  
• Enviable resources. Enjoy free commuter programs, ridesharing incentives, discounts and more

The job duties listed are typical examples of work performed by positions in this job classification and are not designed to contain or be interpreted as a comprehensive inventory of all duties, tasks, and responsibilities. Specific duties and responsibilities may vary depending on department or program needs without changing the general nature and scope of the job or level of responsibility. Employees may also perform other duties as assigned.

Consistent with its obligations under the law, the University will provide reasonable accommodations to applicants and employees with disabilities. Applicants requiring a reasonable accommodation for any part of the application or hiring process should contact Stanford University Human Resources by submitting a contact form.

Stanford is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

Additional Information

• Job Title: Student Services Officer 3
• Job Code: 7503
• Position: One-year fixed term, 100% FTE, Exempt
• Grade: I