At Cedars-Sinai, we're motivated by a collective spirit of innovation and the challenge to continuously improve. Above all, we share a real passion for helping others. Day after day, from department to department, our people give their all to create a community unlike any other. This is just one of the many reasons U.S. News & World Report has named us one of America?s Best Hospitals-and now we invite you to join us and make a difference every single day in service of this outstanding work - excellence and innovation in patient care, research, and community service. You'll work with a team of professionals and have access to new facilities. This will help you achieve something outstanding for yourself and others.

The International Financial Counselor serves as a subject matter expert and interacts directly with international patients and families on financial consultations including but not limited to embassy authorizations, cost estimates, insurance verifications, account reconciliation, and collecting payments. Acts as the financial liaison between Cedars-Sinai International and foreign embassies and advocates for international patients/families. Functions independently under general supervision. Performs troubleshooting when unexpected or difficult situations arise and takes independent action to resolve

• Provides cost estimates to inquiring international patients and their family members. Provides financial information to families by explaining costs, charges, and payment plans. In conjunction with the International Patient Liaison, corresponds with International referral sources, insurance providers and Embassies to obtain authorizations for services, letters of guarantee, verification of benefits and updates of insurance coverage.
• Utilizes excel and Epic functions independently to analyze data to create self-pay patient estimations for patient care services and treatments and provides direct financial consultations with patients and families to discuss financial responsibilities.
• Conducts interviews with international patients to determine financial status, counsels, and makes arrangements for direct payment, assists with obtaining LOG?s for embassy sponsored patients or direct billing. Informs patients of potential out of pocket expenses. Supports patients? billing inquires related to explanation of benefits, self-pay billing questions, patient disputes, verifications, and other billing inquiries.
• Ensures pre-payment for services for all international self-pay patients is received prior to patients arrival on every case. Follows up with shared services to track delayed/outstanding payments and works with the Executive Director, International Finance to assess any foreseen payment delays or challenges.
• Retrieves and posts payments to internal patient account utilizing Epic or designated third-party international payment processing system. Initiate payment disbursements to third-party physicians using appropriate payable procedures.
• Assists with manual embassy billing process including printing physician and hospital bills, compiling excel tables, and retrieving third party physician bills and mails to foreign embassies.
• Maintains and cultivates positive relationships and high-touch interactions with embassy representatives, 3rd party physicians, CSHS finance team and international patients/families to ensure seamless continuum of care.
• Supports and performs account reconciliation for both internal billing and for third-party physicians upon completion of care, as needed. Produces and requests patient refunds Provides patient statements upon

Job Qualifications:

Education:

• High School Diploma/GED - Required
• Bachelors Degree in business administration, healthcare administration, finance, or equivalent related field- Preferred

Experience:

• Minimum two (2) years Financial counseling, case management, or patient services experience in a clinical setting. Experience working directly with patients in a clinical setting. - Required
• Two (2) years working with foreign embassies and international patients - Preferred
• One (1) year hospital revenue cycle experience - Preferred