ESSENTIAL JOB FUNCTIONS

Advising & Holistic Case Management

• Serves as the primary point of contact for a Columbus Promise student's academic, career, and personal needs. Manages a caseload of Columbus Promise students, within the same academic division, with the goal of understanding and helping students progress through their educational journey to completion. Works with students to develop academic, career, and financial plans that promote students' success. Advises students on academic programs, course selection, prerequisites, re-sequenced programs of study, and eligibility via in-person, e-mail, or virtual delivery formats, as needed.
• Coordinates student support and outreach with identified network of care (including Columbus State staff, financial aid advisors, student services staff, and community partners) to assist students having difficulties of any kind.
• Collaborates with program staff and partners across campus to assist students experiencing academic difficulty (warning, probation, and academic dismissal). Provides career coaching in collaboration with Career Services team to support students in their career decision making. Coordinates case management development and tracks cohort students for degree and goal completion.
• Proactively communicates with students (announcements, weekly updates, pop-up visits, etc.) to enhance the holistic student experience at key points in a semester and along a student's journey. Ensures student caseload receive pertinent, timely college communication.

Academic & Career Coaching

• Performs duties that expands beyond the transactional elements of traditional advising and seeks to engage the whole student in the educational journey.
• Provides high level academic and career coaching to Columbus Promise students to address most immediate or timely needs. Provides individual support and group coaching for Columbus Promise students in your caseload on topics related to effective communication with faculty, goal setting, time management, study skills, and other relevant student success topics.

Programming & Student Engagement

• Contributes to the onboarding, community building, and sense of belonging for Columbus Promise students, which includes but is not limited to actively planning and/or participating in student centered programming for Columbus Promise students, participating in selected recruitment events for incoming Columbus Promise Scholars, participating in spring and summer onboarding events for incoming Columbus Promise Scholars, contributing to the successful orientation of all Columbus Promise Scholars, and participating in summer engagement opportunities for returning Columbus Promise Scholars.

Data, Reporting & Assessment

• Tracks student data that guides the proactive and intrusive approach to supporting student success. Tracks cohort data, service delivery, and reporting data and outcomes. Reviews and interprets advising and related data, identifies trends, and assists program team in developing strategies to improve advising efficiency and quality. Demonstrates ability to use data to solve problems and improve advising practices. Demonstrates high proficiency with technology platforms including Starfish, Blackboard, Achievement Analytics, etc.
• Prepares weekly advising reports/report out for Advising Lead/Director and leadership team.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

Other duties as required.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required department meetings and trainings. Participates in other student success initiatives or projects as needed.
• Hours may include working outside of a normal workweek schedule, including availability for offset hours as needed and evenings/weekends on a regular basis to provide services to students, cover college fairs, recruitment events, etc.
• The Clery Act identifies categories of employees as Campus Security Authorities (CSAs) who have federally mandated responsibilities to report crimes that are reported to them. By virtue of the College responsibilities, this position is a designated CSA and will receive additional training to comply with federal and institutional expectations.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College