Student Success Advisor

Job no: 548004
Work type: Staff
Location: Monterey Bay
Categories: Unit 4 - APC - Academic Professionals of California, Probationary, Full Time, Student Services, On-site (work in-person at business location)

Classification: Student Services Professional III
Hours: Full-time / 40 hours per week
FLSA: Exempt

Anticipated Hiring Salary Range: $5,540* mo.
CSU Salary Schedule
*CSUMB provides pay scales representing its good faith estimate of what the university reasonably expects to pay for this position. The pay offered to a selected candidate will be determined on factors such as (but not limited to) the scope and responsibilities of the position, the qualifications of the selected candidate, departmental budget availability, internal equity, and CSU systemwide pay for comparable jobs.

Priority Screening Date: June 8, 2025
Recruitment Status: Open Until Filled

ABOUT CSUMB

California State University, Monterey Bay is a mid-sized university in California's Central Coast that grants undergraduate and graduate degrees. Powered by an inspiring Founding Vision Statement, CSUMB is part of the nation's largest four-year public university system, California State University, which educates nearly 460,000 students every year.

With a vibrant, diverse student body of over 7,000 students, CSU Monterey Bay is both a Minority Serving Institution and a Hispanic Serving Institution. Our staff and faculty transform students' lives with a focus on student success and engagement through experiential learning, service learning, and a strong emphasis on multicultural and global perspectives. CSUMB's sustainability goal is to be carbon neutral by 2030.

The university's Strategic Plan prioritizes inclusive excellence through recruiting and investing in developing a diverse body of faculty, staff and administrators. Many appreciate living and working close to the shores of beautiful Monterey Bay, with easy access to recreational areas from Big Sur to Santa Cruz. Nearby opportunities for collaborative research include working in the Monterey Bay National Marine Sanctuary and Silicon Valley, and with colleagues at local research universities, including UC Santa Cruz and Stanford University.

As one of the 23 campuses in the CSU system, CSUMB offers excellent benefits, including access to below-market-rate rental housing on East Campus, and competitive salaries for faculty and staff. With proximity to the San Francisco Bay Area and San Jose, opportunities for faculty, staff and students are as endless as the shores of the nearby Pacific Ocean.

PURPOSE:

Under the general supervision of the Director of Advising & Student Success, the Student Success Advisor performs complex professional student services work in the areas of assessing, advising, and retaining students with a particular focus on 'at-risk' student populations. They are also responsible for promoting and maintaining an atmosphere of excellent internal and external customer service.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to, the following:

1. Based on knowledge and experience, provides academic coaching and student success advising for an assigned caseload of students with complex or sensitive situations, including students who encounter multiple barriers to their success, students who are on academic probation, reinstated after disqualification, identified via an Early Alert process, or referred by other advisors. Adapts approaches to the specific situation, and develops recommendations and referrals to support each student's holistic wellness and academic success. Meets with students during evening hours to accommodate working students.
2. Provides and coordinates group workshops and individual consultation on topics such as academic policies, GPA improvement strategies, time management, resilience, cultural wealth, and study skills. In individual and group settings, helps students identify challenges, evaluate their situation realistically, evaluate past challenges, and think through the implications of alternative actions. Helps students develop action plans to overcome obstacles and achieve their goals.
3. Monitors and responds to Early Alert notices submitted by faculty by reaching out to students to schedule initial meeting and notifying faculty of action taken. Participates in CARE Team meetings and reaches out to students needing additional support. Collaborates with and provides referrals to other offices on campus such as such as Personal Growth and Counseling Center, Student Disability and Accommodation Center, Cooperative Learning Center, College Support Programs, Center for Experiential Learning, Academic Advising, Residential Life, other student success or affinity and mentoring programs, and/or International Programs to ensure delivery of high-quality, comprehensive student support services and strategic interventions that represent integrative responses to complex student challenges.
4. Maintains detailed case notes for each student in the secure online advising platform, including referrals to other offices.
5. Contributes to the development of strategic outreach and interventions for at-risk students, and communicates at least monthly with assigned caseload of students who are not in good academic standing to provide support and share information. Analyzes and recommends changes in policy and practice to ensure delivery of high-quality comprehensive student success services. Participate in appropriate committees that help enhance student success. Coordinate and participate in the Academic Disqualification Appeals process. Attends campus events such as Orientations and Admitted Transfer Day to support the Center for Advising & Student Success.

Other Functions:

1. Performs other duties and special projects as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Thorough knowledge of the principles of individual and group behavior. General knowledge of the principles, practices and trends of the Student Services field as well as general knowledge of the policies, procedures and practices of the program area to which assigned; general knowledge of individual counseling techniques; general knowledge, or the ability to rapidly acquire such knowledge, of the organizational procedures and activities of the specific campus to which the position is assigned. Working knowledge of student services programs outside the program to which immediately assigned.

Ability to analyze complex situations accurately and adopt effective courses of action; advise students individually and in groups on complex student-related matters; determine appropriate courses of action and proper techniques to utilize while engaged with individuals in personal interactions of an argumentative or sensitive nature; interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations, analyze and define the problem, draw valid conclusions and project consequences of various alternative courses of action; carry out a variety of professionally complex assignments without detailed instructions; and establish and maintain cooperative working relationships with a variety of individuals.

MINIMUM QUALIFICATIONS:

Experience:

Possession of these knowledge and abilities is typically demonstrated through the equivalent of three years of progressively responsible professional student services work experience. One year in the program area to which assigned may be preferred but is not required. A master's degree in Counseling, Clinical Psychology, Social Work, or a directly related field may be substituted for one year of experience. A doctorate degree and the appropriate internship or clinical training in counseling or guidance may be substituted for the three years of experience for positions with a major responsibility for professional career or personal counseling.

Education:

Equivalent to graduation from a four-year college or university in a related field, including or supplemented by upper division or graduate course work in counseling techniques, interviewing, and conflict resolution where such are job-related.

PREFERRED QUALIFICATIONS:

A master's degree in a related field (e.g. counseling, college student personnel, higher education, human development, etc.) with at least two years of experience in student success and retention services. Working knowledge and understanding of: Title V, E.O. 595, 665, 405, and CSUMB Admissions and Financial Aid policies; best practices and strategies currently used in academic advising to improve access and retention of under-represented, first-generation students; federal, state, and university policies and regulations pertaining to academic achievement. Experience: leading academic success workshops, collecting, compiling, and evaluating academic transcripts and providing sound oral and written recommendations; planning a student's academic pathway, work assignments; developing intervention strategies for at-risk students; recommending and implementing long-range program improvements. Experience working with diverse populations in an academic setting. Initiative and resourcefulness. Experience with PeopleSoft or other student information systems; email programs such Google mail, and Microsoft Professional Suite-especially PowerPoint, Word, Excel, etc. Demonstrated understanding of and commitment to CSUMB's Vision.

SPECIAL CONDITIONS OF EMPLOYMENT & POSITION DESIGNATIONS:

• All offers of employment are contingent upon the successful completion of a background check (including a criminal records check).
• The person holding this position will have a duty to report to the Campus Title IX Officer information pertaining to discrimination, harassment, sexual misconduct, sexual exploitation, dating violence, domestic violence, stalking, and retaliation and is required to comply with the requirements set forth in CSU Executive Order EO 1095, EO 1096, and EO 1097 as a condition of employment.
• The person holding this position is considered a 'mandated reporter' under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.
• This position has been designated as a sensitive position with access to and responsibility for detailed personally identifiable Level 1 confidential information about students, faculty, staff or alumni that is protected, personal or sensitive as defined in the CSU Information Security Data Classification Standards.
• This position is required to comply with confidentiality requirements outlined in the Department of Education's Family Educational Rights and Privacy and California's Educational Code Chapter 13 regarding sensitive student issues.
• Must possess and maintain a valid license to drive in the State of California, pass the Defensive Training Class, and be insurable under the University's liability coverage.
• May require occasional evenings and/or weekend work.

PHYSICAL ENVIRONMENT:

Office environment with standard equipment and tasks. The position requires working at a computer and desk for extended periods of time. May require travel between campus offices and off-campus locations.

The health and safety of our students, faculty, and staff remain our highest priority. While on campus, students, faculty, staff, and the community will be expected to follow all campus safety mandates.

BENEFITS/PERKS:

CSUMB offers a premium benefit package that includes outstanding vacation, health, dental and vision plans; membership in the California Public Employees Retirement System (CalPERS); and 15 paid holidays a year. For more information, visit Employee Benefits Summary. As a perk, the University Corporation at CSU Monterey Bay provides access to affordable campus housing based on availability; visit Schoonover Employee Housing for more information.

APPLICATION PROCEDURE:

For full consideration, applicants must complete the required online application prior to the priority screen date found at Careers at CSUMB. Application submissions received after the application screening date will be reviewed at the discretion of the University. Materials submitted become the property of CSUMB and will not be returned.

CSUMB is not a sponsoring agency for staff or management positions.

Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting Human Resources at (831) 582-3389 or emailing humanresources@csumb.edu. All employees must be eligible for employment in the U.S.

GENERAL INFORMATION:

CSUMB hires only individuals lawfully authorized to work in the United States and is an E-Verify employer. In compliance with federal crime awareness and campus security legislation, including the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics, you can view the notice of availability and access the Cal State University, Monterey Bay annual security and fire safety reports at https://csumb.edu/clery/asr-and-fsr-notices-availability/.

CSUMB is a smoke and tobacco-free campus.

EQUAL OPPORTUNITY EMPLOYER:

CSUMB is an Equal Opportunity employer seeking to recruit and support a broadly diverse community of faculty and staff. We value and celebrate diversity in all its forms and strive to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion. We consider qualified applicants for employment for their anticipated contributions and without regard to race, color, religion, national origin, age, gender, gender identity or expression, sexual orientation, genetic information, medical condition, pregnancy, marital status, veteran status, or disability.



To apply, visit https://careers.csumb.edu/en-us/job/548004/student-success-advisor







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