Job ID: 2025-14374 Type: University Enrollment Management (WS1960) # of Openings: 1 Category: Student Services/Athletics New York University
Overview
The Registrar Counselor serves as Tier 3' resource for customers of the NYU StudentLink Service Center to diagnose and resolve complex, in-person client inquiries and issues related to all Registrar functions, including, but not limited to, student registration, graduation, and academic records and credentials. Resolves issues in a professional and courteous manner, demonstrating comprehensive knowledge of federal and state regulations, department and student- related administrative policies and procedures. Partner with other offices (Bursar, Financial Aid, StudentLink, School Deans, Advising, NYU IT, Student Health Center, etc.) to ensure inquiries are resolved. Analyze and research degree requirements to develop and maintain appropriate rules. Document and recommend changes to the degree audit system, procedures, and business workflows. Initiate, lead, and/or participate in special projects. Develop communication and training materials.
Responsibilities
Required Education: Bachelor's Degree
Preferred Education: Master's Degree
Required Experience: 3+ years related experience, including in-depth knowledge/application of student service principles and practices in areas such as financial aid, bursar, registrar, enrollment services, or an equivalent combination of education and experience.
Preferred Experience: Experience in Bursar, Financial Aid, Registrar, Housing, or Client Services departments and/or shared services environment. Experience with student information systems, such as PeopleSoft Campus Solutions, and case management systems such as ServiceNow.
Required Skills, Knowledge and Abilities: Excellent written and verbal communication skills, including the ability to influence and advocate when appropriate. Ability to promote a cooperative work environment. Exceptional attention to detail and accuracy. Ability to analyze and solve complex problems. Proficiency with computers, Microsoft Office, and student information systems. Strong organizational skills with the ability to simultaneously manage multiple projects in a fast-paced environment. Ability to consistently meet deadlines. Ability to demonstrate tact and diplomacy when dealing with difficult issues and/or diverse organizations. Ability to develop positive and cooperative relationships with students, faculty, staff, parents, professional colleagues, and the public. Demonstrated ability to provide high-quality customer service throughout a case's life cycle (i.e., from initial contact to issue resolution). Ability to interpret policies and procedures, and to facilitate decision making.
Preferred Skills, Knowledge and Abilities: Knowledge of FERPA and higher education credentials best practice; In addition to English, fluency in at least one of the following languages: Mandarin, Korean, Hindi, Bengali, or Punjabi.
Qualifications
In compliance with NYC's Pay Transparency Act, the annual base salary range for this position is USD $70,000.00 to USD $73,000.00. New York University considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, education/training, key skills, internal peer equity, as well as, market and organizational considerations when extending an offer. This pay range represents base pay only and excludes any additional items such as incentives, bonuses, clinical compensation, or other items.
NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.
New York University (NYU) is one of the top private universities in the United States, and NYU Tandon School of Engineering traces its roots back to 1854, building on an illustrious past as Brooklyn Poly and the NYU Polytechnic School of Engineering. Our mission is to excel in research, teaching, and entrepreneurship and inspire and educate engineers for the 21st century — backed by an historic commitment of $1 billion to recruit new faculty, fuel groundbreaking basic and applied research in key areas, and expand the Downtown Brooklyn campus. NYU Tandon faculty are world renowned leaders in science and technology, with a strong commitment to research, innovation, and entrepreneurship that make a difference in the world. We lead and have ties to multidisciplinary centers in wireless technology, cybersecurity, urban informatics, data sciences, artificial intelligence, renewable energy, and health, among others. Our faculty and students are part of the high-tech start-up culture in New York City and in downtown Brooklyn, and we support three “future lab” business incubators that connect our students and faculty to today’s innovation economy. We are deeply committed to teaching and le...arning, and with NYU's unrivaled global network of campuses, we promote a truly global engineering education.
NYU Tandon is committed to substantially increase the proportion of our faculty from historically underrepresented groups in STEM and we encourage candidates from such groups to apply. We aspire to create a climate where diversity and inclusion are not only appreciated but considered an asset for creativity and innovation, and we seek faculty who have a real passion for a culturally diverse environment. We take pride in our high numbers of female students and students who are the first in their family to go to college. NYU belongs to the Higher Education Recruitment Consortium (HERC), which assists with dual-career searches, and our faculty are supported by a range of work-life balance programs provided by the NYU Office of Work Life