Holistic Student Support

• Assists online students in their transition to online learning; serving as a point of contact to connect them with various college resources to help them navigate the individual skills and technology needed to be successful in online learning including the completion of exams virtually.
• Assists students in finding and using course tools such as email, software, news/announcements, assignment feedback, user progress, and grades. Proactively provides direct support services, over the phone, electronically, and virtually. Partners with faculty and staff from other College departments to address student needs. Timely responds to email inquiries and/or follows up on additional items needed. Provides direct student service and guidance virtually using Teams, Zoom, and/or via telephone.
• Hosts Zoom Workshops and Training Sessions for students taking online courses on Academic Integrity, the Virtual Testing with Respondus Monitor (RM) Program, and Student Success topics.
• Promotes equitability, accessibility and usability in the online learning environment; working directly with students to problem solve.
• Provides proctoring for online learners when testing virtually with RM and at times through Zoom. Follows up with students when problems arise in the testing environment or in the review of online testing data.
• Monitors online student engagement and conducts direct outreach to students to encourage, motivate, and assist them in problem-solving. Uses college's early alert system and other data to inform support work. Serves as a liaison to the various campus offices to assist online students with effective use of campus resources.
• Maintains regular communication and working relationships with Digital Education, Instructional Services - Testing Services and RM team members and advisors in other areas of the College, staying informed of activities, and working collaboratively to provide holistic support and achieve institutional priorities.
• Works with web resources, social media, and print materials to support academic and student support initiatives.

Administrative

• Completes and maintains required documentation including weekly communication and work reports; Keeps accurate records. Coordinates, compiles and develops reports and other relevant data as needed. Maintains confidentiality of student files and other sensitive subject matters. Reviews and provides reports for online test proctoring including review of dashboard data and videos assigned.

Culture of Respect

• Fosters and maintains a safe environment of respect and inclusion for faculty, staff, students, and members of the community.

*Regular, predictable, and punctual attendance is required.

OTHER DUTIES & RESPONSIBILITIES

• Attends all required meetings and trainings.
• Manages multiple assignments of varying complexity and meets tight timelines and deadlines, with the ability to adapt to changing needs of the College and business partners.
• Ensures department and College name and image is perceived positively by external as well as internal audience/stakeholders.
• Stable Internet connection required.

About Columbus State Community College

Columbus State Community College has been meeting the diverse educational needs of the Central Ohio community for more than 50 years. The college is proud to be an important contributor to the growth and progress of the region and to serve as the front door to higher education in Central Ohio. From the first graduating class in 1965 through this year, 50,000 students have earned associate degrees in 50-plus technical fields and academic transfer programs. Columbus State also offers Associate of Arts and Associate of Science degree programs whose coursework fulfills the freshman and sophomore year requirements for bachelor’s degree programs offered by four-year colleges and universities throughout the state. Specific transfer agreements with more than 40 colleges and universities are in place at Columbus State, and new direct-to degree partnership programs are being developed all the time. Columbus State now has two campuses serving Central Ohio educational needs. The Columbus Campus is located on 85 acres in downtown Columbus. The 108-acre, full-service Delaware Campus welcomed its first students in 2010. Additionally, Columbus State offers classes at nine convenient regional learning centers throughout Central Ohio.

Connections working at Columbus State Community College