Director of Student Success & Accessibility Services

POSITION DETAILS

The CUNY School of Medicine (CUNY SoM) located in the heart of Harlem, New York, is the only medical school in the City University of New York system and the only public medical school in Manhattan. Building upon 50 years of success as the Sophie Davis School of Biomedical Education, the institution transitioned to the CUNY School of Medicine (SoM) in 2016. The CUNY SoM offers an accelerated BS/MD degree (7-year program) and a Physician Assistant Master???s Degree (27 months program). True to its legacy of access, opportunity, and community transformation, the medical school???s mission remains to recruit highly talented students as diverse as New York City itself. CUNY SoM places a special emphasis on the recruitment of those who are underrepresented in the field of medicine and on training high quality, culturally competent health professionals and scientists equipped to address the healthcare needs of New York???s medically under-served communities. As a major priority, CUNY SoM also seeks to enhance the recruitment and retention of senior leadership, faculty, and staff to more closely reflect the diversity of our student body.

The SoM is currently seeking Director of Student Success & Accessibility Services. TheDirector of Student Success & Accessibility Services will provide leadership, coordination, and management to all areas of the division's student success programs including program and staff supervision to meet the needs of students. The Director of Student Success & Accessibility Services is responsible for cultivating and fostering a community that is grounded in best practices for student success, including culturally responsive pathways for student achievement, perseverance, completion, and career readiness. They collaborate with leadership in Enrollment Management and Student Life to enhance the student experience by designing and implementing an integrated and comprehensive organizational plan that meets the needs of a diverse student population. The Director of Student Success & Accessibility Services duties include but are not limited to the following responsibilities:

• Collaborate with SoM leadership to promote an environment of inclusion, accountability and superior customer service in support of shared goals for student success to enhance graduation rates; Maintains a focus on Diversity, Equity, Inclusion & Belonging (DEIB) in all student services activities seeking to close institutional performance gaps and expand student success.
• Oversees campus-based supportive services and programs for students with various supportive needs, serves as a subject matter expert and campus liaison, and participates in university wide campus-based committees and initiative; Collaborate with internal and external partners to facilitate interim and supportive accommodations.
• Meet with and support students, assessing well-being and support needs, preferences and abilities to develop tailored care plans;Connect students to the supports that they need to overcome challenging situations, and also oversees the SoM's student conduct investigation and adjudication processes.
• Work closely with CUNY and SoM resources and support networks to put care plans in place; Monitor student's progress and make adjustments as needed to improve outcomes; Perform intake interviews to collect brief descriptions of concerns and communicate possible courses of action with students, faculty and staff, including sharing various resources.
• Collects and analyzes relevant program and medical education outcome data, (tracking office usage, satisfaction with initiatives, and impact on student retention and success); Prepares relevant reports based on program activities and services, and develops other related communications.
• Develop and manage assessment tools for individual student needs and academic accommodations, learning strategies, and environmental adaptations and auxiliary aides; Consult with professors and support program offices to collaboratively solve accessibility-related student problems in a timely manner.
• Assess, create and implement successful methods of support to students who are managing complex situations impacting their well-being and/or the well-being of others; Develop in-person and virtual resources, training, and outreach to ensure students, faculty and staff have the tools and information needed to make appropriate referrals.
• Develops and oversees transition programs for various student cohorts (e.g. transfer, international, undeclared students, probation, etc.); Serve as a point of contact for students and other members of the SoM community to support students in distress; Establish and maintain student/client confidentiality using FERPA.
• Perform other duties as assigned by the Dean or designee.

QUALIFICATIONS

Bachelor's degree and eight years' related experience required.

PREFERRED QUALIFICATIONS

• Master's Degree in Counseling, Education or a related field, and eight years' experience in the planning and development of training programs, personnel administration, or student development, including three years in an administrative/supervisory position.
• Exceptional oral and written communication, organizational, and analytical skills.
• Experience providing training to academic advisors.
• Demonstrated knowledge of programs/services which promote student persistence.
• Superb interpersonal skills and the ability to work independently and as a team member.
• Advanced computer skills including Microsoft Office Suite (e.g. Excel, PowerPoint, and SharePoint) and student information management systems, such as GRADES FIRST, CUNYfirst/Campus Solutions, Degree Works, and Early Alert on-line system.
• Flexibility and occasional evening/weekend hours may be required.
• Experience working with underrepresented in medicine, low-income, and marginalized students working in health-related or STEM (Science, Technology, Engineering and Mathematics and Medicine) fields or other health professional pipeline programs is highly desirable.
• Experience with quality improvement principles as it relates to health care disparities to improve the quality of medical education and health professional decision making.
• Advanced understanding of the importance of diversity in academic medicine and the impact of educational and health care disparities on medicine.
• Experience working with and developing others including Physician Assistants.

CUNY TITLE OVERVIEW

Directs a comprehensive student support program.

• Develops, recommends, and implements program goals and objectives to meet students' specialized needs and develops a range of responsive programs
• Oversees the integration of diverse services with internal and external partners to meet a broad range of student needs
• Collaborates with academic and student support departments to ensure students are utilizing available services and programming; collaborates with counselors, mentors, and others assisting students
• Collects data for, analyzes, and reports on activities and outcomes, recommending program improvements; writes proposals and reports to internal and external stakeholders
• Directs all service operations, facilities, and staff
• Performs related duties as assigned.

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

Salary range: $83,878 - $141,858

Salary commensurate with education and experience.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

Visit www.cuny.edu, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title. Select "Apply Now" and provide the requested information.

Candidates should provide a resume and cover letter.

CLOSING DATE

Open until filled. Review of resumes to begin on January 27, 2025.

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

Location

CUNY School of Medicine

About CUNY School of Medicine

There is a continuing shortage of primary care physicians in this country, creating an urgent need for more family practitioners, general internists, pediatricians and obstetricians/gynecologists in many communities. The shortage of African-American, Hispanic, Native Americans and other underrepresented medical professionals in inner-city areas is particularly acute. Thus, recruiting and training a diverse workforce that represents the diversity of the patients being served in such communities is of utmost importance and ensures health equity across the continuum of care. Over forty years ago, CUNY and City College decided to make a difference by developing the most unique physician and physician assistant training programs in the nation – The Sophie Davis School of Biomedical Education. Since its founding in 1973, The Sophie Davis School of Biomedical Education, now known as the CUNY School of Medicine/Sophie Davis Biomedical Education Program continues its original mission to recruit underrepresented populations into medicine, increased medical services in underserved areas, and increased the availability of primary care physicians and physician assistants that reflect the divers...ity of our surrounding communities. This mission is currently served with an 85% enrollment rate of students from backgrounds that are Underrepresented in Medicine (URiM; e.g., African American, Hispanic/Latino, and Native American), greatly exceeding the current U.S. medical school average of 43%. The CUNY School of Medicine encompasses an innovative accelerated BS/MD program that combines a Bachelor of Science degree and an M.D. degree in seven years and a 28-month Physician Assistant Program that leads to a Masters degree in P.A. Studies and eligibility to take the physician assistant national certification examination (PANCE).

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