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Posted: 09-Jan-25
Location: Cincinnati, Ohio
Internal Number: 98087-en_US
Current UC employees must apply internally via SuccessFactors
Founded in 1819, the University of Cincinnati ranks among the nation?s best urban public research universities. Home to 53,235 students, more than 11,000 faculty and staff and 350,000+ living alumni, UC combines a Top 35 public research university with a physical setting The New York Times calls ?the most ambitious campus design program in the country.?
With the launch of Next Lives Here, the Cincinnati Innovation District, a $100 million JobsOhio investment, three straight years of record enrollment, worldwide leadership in cooperative education, a dynamic academic health center and entry into the Big 12 Conference, UC?s momentum has never been stronger. UC?s annual budget stands at $1.85 billion, and its endowment totals nearly $1.8 billion.
About UC Online
UC Online, a division of the University of Cincinnati, is dedicated to providing a premier educational experience tailored for students seeking the flexibility of online learning combined with the University of Cincinnati's renowned quality. Our commitment to excellence fuels continuous innovation throughout each phase of the student journey, from their initial interest to successful graduation.
Our mission is centered on student success, employing data-driven strategies to guide students through every aspect of their online education. We help students find the right programs, engage deeply in their studies, and achieve their academic ambitions. At UC Online, we empower students to realize their goals and create brighter futures through practical learning within a research-driven, innovative institution known for its legacy of achievements.
This position offers a hybrid work schedule for individuals residing in OH/IN/KY. Candidates must be based in the Cincinnati Tri-State area and have reasonable proximity to the UC Main Campus to meet on-campus obligations as necessary. Remote work arrangements are subject to university policies and may be subject to change.
Job Overview
Provide administrative and logistical support to students and faculty immersed in online courses, certificates, and degree programs. Also provide operational support to students and faculty regarding educational program issues and serve as a liaison between college personnel, faculty, and new and returning students.
Essential Functions
- Using a consultative advising approach, build friendly, professional relationships with new and returning students from 1st term through to graduation to provide administrative and customer support for assigned degrees and/or certificate programs in the areas of registration, course selection, persistence risk, and online student success strategies.
- Support new student registration by conducting learning preparedness assessments to gauge online program readiness and assist with new student orientation as requested.
- Using a Customer Relationship Management (CRM) platform, monitor and work to improve retention benchmarks and graduation rates through early identification of at-risk behaviors and provide guidance to mitigate student persistence issues, including such actions as personalized communication plans to ensure continuous enrollments.
- Share programmatic enrollment data and trends as an active strategic member of cross-functional teams.
- Work closely with the Enrollment Advisors and UC Online Marketing to provide program updates and admission support.
- Identify problems or inefficiencies and work with the appropriate enrollment functional leader and/or College to implement effective resolutions and improvements.
- Monitor student satisfaction and coordinate problem resolution while maintaining a high level of professionalism.
- Escalate student retention concerns to immediate supervisor or administrator.
- Perform related duties based on departmental need. This job description can be changed at any time.
Required Education
- Bachelor?s Degree
- Six (6) years of relevant work experience and/or other specialized training can be used in lieu of education requirement
Required Experience
Two (2) years of higher education advising or recruiting experience
Physical Requirements/Work Environment
- Office environment/no specific unusual physical or environmental demands.
Compensation and Benefits
UC offers a wide array of complementary and affordable benefit options, to meet the financial, educational, health, and wellness needs of you and your family. Eligibility varies by position and FTE.
- Competitive salary range dependent on the candidate's experience.
- Comprehensive insurance plans including medical, dental, vision, and prescription coverage.
- Flexible spending accounts and an award-winning employee wellness program, plus an employee assistance program.
- Financial security via our life and long-term disability insurance, accident and illness insurance, and retirement savings plans.
- Generous paid time off work options including vacation, sick leave, annual holidays, and winter season days in addition to paid parental leave.
- Tuition remission is available for employees and their eligible dependents.
- Enjoy discounts for on and off-campus activities and services.
As a UC employee, and an employee of an Ohio public institution, if hired you will not contribute to the federal Social Security system, other than contributions to Medicare. Instead, UC employees have the option to contribute to a state retirement plan (OPERS, STRS) or an alternative retirement plan (ARP).
To learn more about why UC is a great place to work, please visit our careers page at https://www.uc.edu/careers.html.
For questions about the UC recruiting process or to request accommodations with the application, please contact Human Resources at jobs@uc.edu.
The University of Cincinnati is an Equal Opportunity Employer.
REQ: 98087
SF:OMJ SF:RM SF:HEJ, SF:INS SF:HERC SF:DIV SF:LJN SF:IHE