HR Shared Services Representative

Job #: 041555
Location Syracuse, NY
Pay Range: $19.47 - $21.63 Per hour
Hours: This position is performed on our campus during core business hours between 8:30AM-5:00PM during the academic year, 8:00AM-4:30PM during the summer.

Flexible work arrangements are considered upon successful completion of training of core job functions.

Hours may vary based on operational needs.
Job Type: Full-time

Job Description:
Syracuse University's Office of Human Resources is seeking a service-oriented professional to join our team of HR generalists. Our HR Shared Services team consists of 18 employees and is responsible for assisting almost 5,000 staff and faculty. The HR Shared Services Representative is our campus community's first point of contact for various HR needs. The HR Shared Services Representative will assist in communicating and administrating extensive HR policies, employee benefits, and systems support to the campus community, including internal HR stakeholders. Communication with employees is primarily by phone or email to provide the highest quality of service in a timely manner. This position is responsible for performing the duties and responsibilities under general supervision and instruction.

Qualifications:


Job Specific Qualifications:


Responsibilities:
What You Will Do:In this role, you will provide specialized assistance to various employee inquiries, identify issues, and escalate as needed. Additionally, you will perform the following:

Administrative Support

• Provide benefit administration, including new employee benefit onboarding, assist with benefit changes using HRIS and vendor portals, respond to employee questions, process qualifying events, and ensure the employee provides proper documentation.
• Assist employees with in-depth and sensitive concerns regarding HR-related benefits.
• Ensure compliance with university policies as well as federal and state regulations.

Communication Support

• Respond to and resolve inbound calls, emails, and walk-ins from both internal and external customers.
• Utilize HR systems and tools to effectively communicate HR data, policies, and procedures to the campus community and HR stakeholders and leadership.
• Distribute action items and escalates complex issues, as needed, to Tier II or Senior Advisor.

Transactional Support

• Review, verify, and enter data to Syracuse University Human Resources information systems.
• Process changes to employee data, benefits, and compensation.
• Review and analyze HR data for accuracy and compliance purposes.

Research and Audit Support

• Retrieve data from the HRIS or other reporting tools Perform audits for federal and legal compliance as well as University policies, procedures, and eligibility (compensation, system, benefit plans, pay notices, I-9, social security, etc.).
• Continuous evaluation and monitoring of audits in search of opportunities for process improvements and efficiencies.

About Syracuse University:
Syracuse University is a private, international research university with distinctive academics, diversely unique offerings, and an undeniable spirit. Located in the geographic heart of New York State, with a global footprint, and over 150 years of history, Syracuse University offers a quintessential college experience.

The scope of Syracuse University is a testament to its strengths: a pioneering history dating back to 1870; a choice of more than 200 majors, 100 minors, and 200 advanced degree programs offered across the University's 13 schools and colleges; over 15,000 undergraduates and over 6,000 graduate students; more than a quarter of a million alumni in 160 countries; and a student population from all 50 U.S. states and 123 countries. For more information, please visit http://www.syracuse.edu.

About the Syracuse area:
Syracuse is a medium-sized city situated in the geographic center of New York State approximately 250 miles northwest of New York City. The metro-area population totals approximately 500,000. The area offers a low cost of living and provides many social, cultural, and recreational options, including parks, museums, festivals, professional regional theater, and premier shopping venues. Syracuse and Central New York present a wide range of seasonal recreation and attractions ranging from water skiing and snow skiing, hiking in the Adirondacks, touring the historic sites, visiting wineries along the Finger Lakes, and biking on trails along the Erie Canal.

Application Deadline:
Full Consideration By:
Open Until Filled:
Priority Consideration:

To apply, visit https://www.sujobopps.com/postings/107786

Syracuse University is an equal-opportunity, affirmative-action institution. The University prohibits discrimination and harassment based on race, color, creed, religion, sex, gender, national origin, citizenship, ethnicity, marital status, age, disability, sexual orientation, gender identity and gender expression, veteran status, or any other status protected by applicable law to the extent prohibited by law. This nondiscrimination policy covers admissions, employment, and access to and treatment in University programs, services, and activities.

Syracuse University has a long history of engaging veterans and the military-connected community through its educational programs, community outreach, and employment programs. After World War II, Syracuse University welcomed more than 10,000 returning veterans to our campus, and those veterans literally transformed Syracuse University into the national research institution it is today. The University's contemporary commitment to veterans builds on this historical legacy, and extends to both class-leading initiatives focused on making an SU degree accessible and affordable to the post-9/11 generation of veterans, and also programs designed to position Syracuse University as the employer of choice for military veterans, members of the Guard and Reserve, and military family members.

Syracuse University maintains an inclusive learning environment in which students, faculty, administrators, staff, curriculum, social activities, governance, and all other aspects of campus life reflect a diverse, multi-cultural, and international worldview. The University community recognizes and values the many similarities and differences among individuals and groups. At Syracuse, we are committed to preparing students to understand, live among, appreciate, and work in an inherently diverse country and world made up of people with different ethnic and racial backgrounds, military backgrounds, religious beliefs, socio-economic status, cultural traditions, abilities, sexual orientations and gender identities. To do so, we commit ourselves to promoting a community that celebrates and models the principles of diversity and inclusivity.








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