The Transplant Financial Counselor (TFC) is a critical member of the transplant multidisciplinary team and works collaboratively with physicians, nurse coordinators, social workers, practice coordinators and external insurance case managers to ensure that patients are financially eligible and cleared for services throughout the transplant process. The TFC also collaborates with the Contracting Department for non-contracted payors and resolves billing issues for transplant-related services with UCSF's billing representatives. The TFC will manage a large caseload of approximately 1,000 pre-transplant patients which includes counseling and education during the evaluation, waitlist, and transplant phases of care. The TFC is a critical role and is required of all transplant programs as stated in the United Network for Organ Sharing (UNOS) bylaws.

The TFC works independently and follows the guidelines set forth by the transplant department's policies and procedures. The TFC provides patient education on insurance rules and regulations, counseling on transplant-specific financial expectations, reviewing patient financial responsibility, coordinating the insurance process for patients for evaluation, waitlist testing, living donor workup, Living or Deceased Donor Transplant Surgery, and other specialty referral appointments as necessary. This includes obtaining all needed authorizations for the above-mentioned services while seeking to maximize the utilization of benefits and coordinate cost-effective care in a managed care environment for each patient.


The final salary and offer components are subject to additional approvals based on UC policy. Your placement within the salary range is dependent on several factors, including your work experience and internal equity within this position classification at UCSF. For positions represented by a labor union, placement within the salary range will be guided by the rules in the collective bargaining agreement. The salary range for this position is $67,000-$143,800. To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html