Graduate Admissions Counselor (71101)

Salary: $65,000.00 - $68,000.00 Annually
Location: NY, NY
Job Type: Full Time
Job Number: 202400118
Department: Admissions
Closing:


About Pratt

Pratt Institute provides the creative leaders of tomorrow the professional knowledge and experience to make a better world. A world-class and internationally ranked college with programs in art, design, architecture, liberal arts and sciences, and information studies, Pratt offers nearly 50 undergraduate and graduate degree programs.

The Institute's impact expands beyond its 25-acre residential campus in Brooklyn to cutting-edge facilities throughout the borough, a landmark building and public gallery in Manhattan, as well as an extension campus, Pratt Munson College of Art and Design in Utica, New York. On Governors Island, Pratt is a core partner on the Stony Brook University team selected to develop the New York Climate Exchange, a research and educational hub poised to establish New York City as the global leader for the most pressing issue of our time: climate change. Another extension of Pratt's campus is the Research Yard, a 20,000-square-foot facility that brings together the research activities of Pratt Institute under one roof in the Brooklyn Navy Yard (BNY).

Description


The Graduate Admissions Counselor is an entry-level position in the Office of Admissions that oversees a general caseload of applications, and plays a critical role in guiding prospective graduate students from inquiry to enrollment shaping a holistic and personalized admissions experience for qualified students who would benefit from matriculation at the Pratt Institute. This position works closely with the Associate Director of Graduate Admissions to streamline graduate admissions processes.

An essential member of the admissions team, the Graduate Admissions Counselor will process applications, build relationships with prospective students, ensure seamless communication through the admissions process, support the internal processes for event facilitation, and collaborate with the admissions communications team to support contact strategies. The role requires a solution-oriented mindset, adaptability, willingness to collaborate, and an ability to learn admissions systems and education trends.

Examples of Duties

• Application Process:
  
  • Manage and process graduate domestic and international applications with keen attention to detail to ensure all materials align with application requirements
    
  • Verify the accuracy of submitted materials including but not limited to, transcripts, test scores, and statement of purpose
    
  • Convert student GPAs to a U.S. 4.0 scale when needed
    
  • Maintain proficiency in global education systems to accurately evaluate international and domestic documentation
    
  • Utilize CRM systems and databases to track student interactions and application statuses
    
  • Stay current on industry trends and best practices of the profession of college admission counseling
    
  • Other duties as assigned by supervisor
    

• Prospective Student Engagement:
  
  • Provide personalized, proactive guidance to prospective students throughout the admissions process
    
  • Serve as the primary point of contact fielding communication to and from students for the admissions process
    
  • Build and maintain strong and trusting relationships with students, answer questions, help understand eligibility requirements, admissions policies, and a student's path to enrollment
    
  • Maintain a strong understanding and accurate account of information about the academic programs, student services, financial aid processes, and the Pratt community
    
  • Maintain multiple points of contact with students throughout the enrollment process
    
  • Serve as a liaison for the student with offices across campus including: student financial services, health services, the registrar and a particularly strong emphasis on facilitating connections between the student and the graduate academic departments
    
  • Develop cultural awareness to advise students with empathy and understanding cultural nuances
    
  • Other duties as assigned by supervisor
    
• Event Logistics and Communications Support:
  
  • Support with the development and execution of prospective graduate student events which will include information sessions hosted by admissions and information sessions hosted by academic departments
    
  • Create and manage event templates and RSVP forms in the CRM
    
  • Track event RSVPs to ensure accurate data is collected and share RSVP lists with departments in advance of events
    
  • Maintain event portals in both the CRM and on the website
    
  • Curate and update automated event communications
    
  • Participate and attend in-person and virtual events and information sessions
    
  • Other duties as assigned by supervisor
    
• Contact & Communications Strategy:
  
  • Create, manage and send general email communications to graduate prospects at various stages of the admissions process in collaboration with the graduate communications team
    
  • Nurture prospective students through strategic one on one correspondence including phone calls, emails, and text messages to support them through their inquiry, applicant, admitted and committed student journey
    
  • Other duties as assigned by supervisor
    
• Relationship Building & Department Collaboration:
  
  • Develop and maintain relationships with graduate department representatives to ensure each student has a seamless application process
    
  • Work closely with the enrollment team and key college stakeholders to create a collaborative approach to admissions and create a positive student applicant experience
    
  • Collaborate with the admissions communications team to support outreach strategy for graduate students
    
  • Other duties as assigned by supervisor
    
• CRM Management:
  
  • Utilize Slate to track and maintain student records
    
  • Create and manage event information in Slate
    
  • Manage data for reporting purposes
    
  • Other duties as assigned by supervisor
    
• Professional Development:
  
  • Commit to consistent training to stay proficient in the institute's degree programs, admissions requirements, policies, and technology systems
    
  • Keep up to date with industry trends and best practices to remain competitive in the higher education space
    
  • Other duties as assigned by supervisor
    

Qualifications

• Bachelor's degree from a four-year accredited institution
  
• Excellent written and oral communication skills
  
• Proficient in or willingness to learn various databases and CRM systems
  
• Ability to think critically, analyze information, and make actionable recommendations
  
• Willingness and ability to contribute to a positive work environment fostering appropriate level of candor, respect, team collaboration, solutions-first focus
  
• Detail-oriented with strong organizational and time-management skills
  
• Self-motivated with the ability to prioritize and manage multiple projects simultaneously
  
• Cultural sensitivity and ability to engage with diverse populations
  
• Appreciation for the arts and curiosity to understand the institution's mission and creative disciplines. Interest in supporting the goals of higher education and the mission of Pratt Institute
  

Preferred Qualifications

• Master's degree preferred
  
• Good sense of humor
  

Benefits:

Medical
Dental
Vision
HSA
Company Sponsored Basic Life & AD&D
Company Sponsored Long Term Disability
Flex Spending Account (Health, Dependant Care)
Commuter Benefits (Transit & Parking)
Disability (NYS)
Voluntary Short Term Disability
Voluntary Life Insurance
403B Retirement Plan
Voluntary Supplemental Retirement Plan
Paid Time Off (Vac & Sick)

Supplemental Information:

This role requires flexibility in work hours, tasks, and occasional travel based on the dynamic nature of student recruitment and admissions events.


Equal Employment Opportunity Statement

We are an equal opportunity employer and do not discriminate in hiring or employment on the basis of race, color, creed, religion or belief, national or ethnic origin, citizenship status, marital or domestic partnership status, sexual orientation, sex, gender identity or expression, age, disability, military or veteran status, or any other characteristic protected by federal, state, or local law. Pratt Institute recognizes and values the benefits of a diverse workforce.

At Pratt, we prioritize equity and have established a systematic approach to guarantee fair treatment for everyone. If your background and expertise align with the requirements of the position, you will be contacted for further instructions.



To apply, visit: https://www.schooljobs.com/careers/pratt/jobs/4757612/graduate-admissions-counselor-71101







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