Scheduled Hours

37.5

Position Summary

The Deputy Director Student and Family Engagement leads a team of professionals who engage students and their families throughout the enrollment cycle.

The Director oversees:
â¢The financial assistance counseling function that serves current and prospective students
â¢On and off-campus financial aid presentations including support of financial literacy.
â¢The development of on-campus, current student engagement events
â¢SFS Service Center which includes 3 student-facing reports.

The Director serves as the lead when communicating on student issues with other campus departments, internal and external business partners, and others to ensure consistent and timely communication of any and all policy and procedure change.

The Deputy Director can lead SFS in the absence of, and can represent, the AVP & Director internally and externally as needed. The incumbent must be a skillful communicator who can build relationships with a wide range of internal and external partners.

As part of the AAA (Admissions, Aid, and Access) leadership team, the Director works closely with the AAA leadership and others from across the team to support goals of that team and of the AAA Team.

Job Description

Manage SFS Counseling Function

• Provide leadership and direct supervision to professional staff of two senior assistant directors and one assistant director, as well as indirect supervision to two assistant directors focused on engagement with current and prospective students.
• Engagements include:
  • On and off-campus presentations;
  • Evaluation of studentsâ™ financial assistance applications;
  • The use of âœprofessional judgment❠to recommend adjustments to aid awards;
  • Direct interactions with students and family members regarding financial aid;
  • Strategies for paying for the familyâ™s portion of the cost of attending WashU;
  • The processing of university merit scholarships.
• The Director will use data gathered independently and in collaboration with the analysis team to make informed, data-driven decisions.

Provide leadership and oversight to SFS service Center, including direct supervision of the Service Center Supervisor and indirect supervision to two SFS service representatives.

• SFS Service Center assists students and parents with up-to-date, accurate, and complete information regarding financial aid and billing related questions and transactions, signing of documents, and scheduling appointments for Student Financial Services Counselors. Contacts may be in person, by phone, via email, or through other electronic means.
• Ensure work of Service Center and counseling team support each other to most efficiently and effectively support students and families.

Work with campus partners to ensure SFS Service Center and counselors have current information to effectively serve students.

• Work with offices across campus to ensure that the SFS team has current and timely information that allows SFS to efficiently and effectively answer student questions and share necessary information with students and their families. Campus partners include, Undergraduate Admissions, Student Transitions & Family Programs, Office of International Students and Scholars, the Overseas Office, the Office of Student Success, the Center for Career Engagement, among others.

Collaborate with enrollment unit communications team to support communications and presentation needs of SFS, including delivery of presentations to student, parents, and other audiences on and off campus, sometimes outside SFS business hours.

• Ensure that financial aid related information presented by members of the AAA unit is accurate and is consistent with unit vision and standards.

Counseling Current and Prospective Students

• Review financial assistance applications, create financial assistance awards for admitted and current students, and exercise âœprofessional judgment❠in determining studentsâ™ need for financial assistance. Counsel students and/or their families to ensure students have the appropriate resources for financing their Washington University education. Document all contacts with each student and/or family during their undergraduate tenure at Washington University.

Perform other duties as assigned.

Working Conditions
Job Location/Working Conditions

• Normal office environment.
• As conditions merit, this position may be required to work remotely.
• A hybrid work schedule may be available.

Physical Effort

• Travel and attendance at many events on and off campus is necessary.
• Work outside of normal business hours is necessary throughout the year.

Equipment

• Office equipment.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor's degree

Certifications:

No specific certification is required for this position.

Work Experience:

Higher Education Or Related Experience, Preferably In Admissions (7 Years)

Skills:

Communication, Data Interpretations, Detail-Oriented, Leadership, Microsoft Office, Organizing

Driver's License:

A driver's license and good driving record are required for this position.

More About This Job

Preferred Qualifications

• Experience using PowerFAIDS/Slate
• Active in local, state, regional, or national financial aid related organizations, such as College Board, NASFAA, etc.
• Experience with Institutional Methodology

Preferred Qualifications

Education:

Master's degree

Certifications:

No additional certification beyond what is stated in the Required Qualifications section.

Work Experience:

No additional work experience beyond what is stated in the Required Qualifications section.

Skills:

Confidentiality, Customer Service Principles, Decision Making, Diplomatic Approach, Diplomatic Communications, Negotiation, Oral Communications, Prioritization, Problem Solving, Professional Judgement, Project Completions, Results-Oriented, Supervisory Management, Work Collaboratively, Working Independently, Written Communication

Grade

G14

Salary Range

$75,200.00 - $128,800.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? Weâ™ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the Universityâ™s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment â“ fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.

Return to Search Results