Admissions Counselor II

Job Posting Title:
Admissions Counselor II

Job Description:

Overview:

The Admissions Counselor II professional diligently manages applicant portfolios, performs admission counseling, and conducts individual candidate interviews. The Admissions Counselor II is responsible for evaluating admission applications, responding to written, telephone, and e-mail inquiries, and handling prospective students' issues and concerns. This individual will also participate in campus event planning and scheduling/facilitating admissions committee meetings. As necessary, this individual represents all KGI programs at recruitment, marketing, and networking events while clearly articulating the institute's mission and values.

The Admissions Counselor II is responsible for achieving qualitative and quantitative enrollment goals for assigned programs. The individual will provide guidance and assistance on application completion and ensure proper yield activities are performed to reduce melts per program. The individual will also identify opportunities to improve engagement with prospective students and applicants to improve conversion and yield for all programs.

The Admission Counselor II also assists with training new admissions staff members as needed and supervises Graduate Assistants. This position will also take on special projects as needed to support the achievement of overall department goals.

Keck Graduate Institute (KGI) was founded in 1997 as the first higher education institution in the United States dedicated exclusively to education and research related to the applied life sciences. KGI offers innovative postgraduate degrees and certificates that integrate life and health sciences, business, pharmacy, engineering, and genetics, focusing on industry projects, hands-on industry experiences, and team collaborations. KGI employs an entrepreneurial approach and industry connections that allow students to become leaders in healthcare and the applied life sciences.

Located in beautiful Claremont, California, KGI is a member of the Claremont Colleges, a consortium of five undergraduate liberal arts colleges, two graduate institutions, and The Claremont Colleges Services, which provides shared institutional support services. Each nationally recognized college has its own campus, students and faculty, and distinctive mission, and each offers top-notch curricula, small classes, distinguished professors, and personalized instruction. The Claremont Colleges consistently place at the top of national college rankings, including Forbes, Money and U.S. News and World Report, and the Princeton Review.

Education and Experience

A Bachelor's degree and a minimum of two years of experience in recruitment and/or admissions in higher education are required.

Essential Functions and Responsibilities: Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.

Admissions Advising and Processing - 50%

• Advise prospective students and applicants on admissions requirements, process all admissions documents, and provide superior customer service throughout the admissions process.
• Coordinate admissions activities with faculty and team members, including scheduling interviews and assisting students to ensure timely and efficient completion of the admissions process.
• Conduct personal interviews to assess prospective students, provide detailed explanations of academic programs, and ensure all admissions requirements are promptly fulfilled.
• Maintain consistent communication and engagement with all applicants and inquiries via phone calls, emails, text messages, and in-person meetings.
• Generate reports, maintain dashboards, perform data entry, and participate in committees and special projects as needed.

Admissions Recruitment - 35%

• Develop and implement a comprehensive plan with the Admissions Outreach team to enhance the prospect and applicant experience and achieve annual enrollment goals.
• Present the value of KGI programs to prospective students and applicants, and conduct advisory sessions to tailor presentations to their needs.
• Achieve individual enrollment goals for assigned programs through effective engagement and personalized student experiences.
• Conduct recruitment presentations, attend Graduate/Career Fairs, and communicate with prospective students from recruitment events.
• Support recruitment efforts through phone calls, emails, and planning/executing information sessions with the Admissions Outreach team.
• Assist with campus events, including Visit Days, on-campus tours, and virtual sessions.

Other - 15%

• Work on special projects and perform other duties as assigned by the Director of Admissions and KGI leadership.
• Assist with Admissions department reporting and configure data and dashboards utilizing Admissions CRM systems.

Required Knowledge, Skills and Abilities: Individuals must possess knowledge, skills and abilities to successfully perform the essential functions of the position, or be able to explain or demonstrate how the essential functions may be performed, with or without, reasonable accommodations, using some other combination of skills and abilities.

• Proficiency in Microsoft Office applications, particularly Excel, Word, Publisher, PowerPoint, and Outlook. Proficiency in utilizing CRM systems is preferred.
• Ability to gather data and analyze information.
• Excellent written and verbal communication skills, including the ability to present in front of groups effectively.
• Demonstrated ability to work with students, faculty, and staff from diverse backgrounds.
• Ability and commitment to interacting with all constituents in a welcoming and engaging manner.
• Demonstrated ability to build rapport with clients or customers and provide customer service in a sales or customer service environment.
• Demonstrated ability to think critically and provide solutions to address issues as they arise.
• Ability to take direction and adapt as needed.
• Ability to work both independently and as part of a team.
• Pro-active, reliable approach to assigned responsibilities, with responsiveness to prioritize according to the department's needs.
• Strong attention to detail and accuracy, as well as effective organizational skills.
• Ability to handle a high-volume environment and balance responsibilities while maintaining a respectful demeanor.
• Able and willing to work weekend and evening hours, as needed.
• Travel to regional recruitment events, as needed.

Hours, Classification, and Status:

This is a regular, full-time, benefits-eligible, non-exempt position.

The regular hours of this position are Monday-Friday 8:00 am-5:00 pm. Hours may vary due to the needs of the College or department.

Hourly rate range: $27.00 - $30.00. The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.

Special Requirements:
Keck Graduate Institute has implemented a SARS-CoV-2 (COVID-19) and Influenza Vaccination Program covering all employees and students. Employees must submit proof of vaccination, an Institute-approved exception, or deferral to comply with the policy.

Physical and Mental Requirements:

Ability to maintain good concentration level while dealing with interruptions; attention to details with emphasis on accuracy; capable of giving, receiving, and analyzing information, formulating work plans, and articulating goals and action plans. Sitting in a normal seated position for extended periods of time. Standing for extended periods of time. Reaching and extending hand(s) or arm(s) in any direction. Finger dexterity is required to manipulate objects with fingers rather than the whole hand(s), or arm(s), for example, using a keyboard. Communication skills using the spoken word. Ability to see within normal parameters. Ability to hear within normal parameters. Ability to bend and stoop, for example, to file. Ability to move about. Ability to lift and carry short distances up to 20 lbs., for example, to lift or move office supplies, files, books, and packages. Ability to drive locally. Occasionally, will be required to stand for prolonged periods of time at activities/events on and off-campus.

To Apply:

A confidential review of applications, nominations, and expressions of interest will begin immediately and will continue until an appointment is made. To be ensured full consideration, please upload a letter of interest, resume, and three professional references. Minority candidates are strongly encouraged to apply.

Equal Employment Opportunity Policy:

Keck Graduate Institute is an equal opportunity employer. It does not discriminate against qualified employees or applicants based on race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship status, age, marital status, physical disability, mental disability, medical condition, sexual orientation, military or veteran status, genetic information, or any other characteristic protected by applicable state or federal law. Equal employment opportunity will be extended to all persons in all terms and conditions of employment. KGI strongly encourages candidates from underrepresented groups to apply.



To apply, visit https://theclaremontcolleges.wd1.myworkdayjobs.com/en-US/KGI_Careers/job/555-Arrow-Building---LC73000/Admissions-Counselor-II_REQ-6886





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