At Saint Francis, our employees are our most precious resource. Our people are our strength. As the healthcare leader in eastern Oklahoma, we focus on hiring not only the most qualified team members but hiring and retaining people who “fit” into our culture of caring." Making life better for our patients might be our job; making life better for each other is our blessing. It is my hope that the blessing of serving the mission of Saint Francis Health System contributes to your life in more ways than a paycheck. I hope that when our caregivers go to bed each night—or morning, for our overnight team members—that you do so knowing that you made someone’s life better, that you made a difference and that you are appreciated."— Cliff Robertson, M.D., M.B.A, president and CEO of Saint Francis Health System.
Our staff of more than 1,000 physicians and 10,000 employees provides patient-centered, compassionate healthcare for the tiniest premature newborns to centenarians and everyone in between—treating each patient with dignity and integrity. Join one of the most respected healthcare leaders in the area. Search for the position that's right for you and discover how rewarding your career at Saint Francis can be.
Job Summary: The Continuous Process Improvement Advisor serves as a coach, educator, and subject matter expert to internal leaders at all levels of the organization regarding process transformation. This role is responsible for improving and maintaining compliant business processes and projects, strategies, and tools to deliver productivity and efficiency throughout the health system.
Minimum Education: Bachelor’s degree in Business Administration, Health Sciences, Healthcare Administration, Industrial Engineering, Nursing, Operations Management, or related field. Master’s degree preferred.
Licensure, Registration and/or Certification: Lean Six Sigma Green Belt. Lean Six Sigma Black Belt, preferred.
Work Experience: Minimum 3 years of related experience in process improvement in a healthcare environment.
Knowledge, Skills, and Abilities: Proficiency working with Microsoft applications, especially Excel, PowerPoint, and Visio. Advanced knowledge of Lean Six Sigma, DMAIC, DMADV tools and methodologies. Effective written, oral, presentation, and interpersonal communication skills. Ability to solve complex problems using critical thinking, systems thinking, design thinking and statistical data analytic skills. Ability to lead project teams of various sizes and see them through to completion. Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities with competing hard deadlines. Demonstrated ability to navigate professional ambiguity, showcasing adaptability and effectiveness in environments where clear parameters may be lacking.
Essential Functions and Responsibilities: Applies data-driven improvement systems such as Define–Measure–Analyze–Improve-Control (DMAIC), Define–Measure–Analyze–Design-Validate (DMADV), and other process improvement tools and methodologies to address identified opportunities. Collects, analyzes, and interprets confidential data to identify improvement opportunities in clinical systems and presents findings to appropriate audiences. Develops clear and concise problem statements with the aim of providing comprehensive guidance for process improvement initiatives. Identifies and resolves dependencies and constraints between and across projects by working with project leaders, sponsors, and stakeholders. Quantifies impact of projects on financials, productivity, customer experience, quality, risk, and compliance. Establishes and effectively maintains communications with all stakeholders regarding all relevant components such as resource allocation, risk, schedules, expectations, and ongoing updates to maintain project alignment. Utilizes project management tools and principles to define and manage project scope, document, and monitor timelines and deliverables. Designs and supports implementation of infrastructure and systems to enable care providers to operate with maximum efficiency, effectiveness, and patient-centricity. Collaborates with cross-functional teams, analyzing data, and implementing evidence-based practices to achieve measurable improvements. Facilitates groups to promote effective and efficient achievement of their goals with optimal participation of all members. Provides coaching, education, and mentoring on performance improvement methods, data collection and analysis methods, project management and change management techniques to leaders, clinicians, front-line staff, and other stakeholders, with the purpose of enabling teams to take ownership in their own process improvement efforts.
Decision Making: The carrying out of non-routine procedures under constantly changing conditions, in conformance with general instructions from a supervisor.
Working Relationships: Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Works frequently with individuals at Director level and above.
Special Job Dimensions: Off-campus health system support duties may occasionally require use of a private vehicle. A valid driver's license, Motor Vehicle Report, and proof of vehicle liability insurance will be required.
Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.
