UCSD Layoff from Career Appointment: Apply by 9/20/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 10/1/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
This position will remain open till filled. Initial application review date is 10/1/2024.
DESCRIPTION
Working independently under the general supervision of the Assistant Registrar, Enrollment Services, the Veteran's Benefits Coordinator is responsible for staying up to date on all federal, state, and UC system wide programs, reporting, and compliance requirements in order to advise prospective and enrolled students, parents, and campus members regarding educational benefits. In this role, the Coordinator reviews, interprets and applies directives and guidelines in order to identify complexities and conflicts between State Approving Agency (SAA) and UC system wide procedures. In addition, the coordinator prepares the Veterans Benefits area within the Office of the Registrar for audit reviews and distributes benefit information to and collaborates with a broad range of campus officials regarding student-veterans' resource needs.
The Veteran's Benefits Coordinator is an experienced professional familiar with student record based concepts who knows how to apply theory and put it into practice with in-depth understanding of the professional field. The incumbent applies a level of breadth and depth with student record and service delivery practices, policies, and regulations, and independently performs the full range of responsibilities within the function. May provide work direction and training to a less experienced colleagues and student workers.
QUALIFICATIONS
Thorough knowledge of policies, regulations, and practices with student records services. Working knowledge of a Registrar's Office in Higher Education and its functions and objectives, their interrelationships, and their relationship to functions of other campus administrative units.
Ability to work with people from diverse cultures. Utilizes excellent constituent service skills with all interactions. Ability to counsel, advise, disseminate veteran benefits information, educate staff and administration, make referrals for students and staff over a wide range of subjects relating to the veterans benefits process, eligibility requirements, navigating through university-wide administration, with good communication skills while utilizing professionalism and confidentiality. In cases of dealing with students in crisis or with sensitive financial or family issues, able to counsel and handle difficult situations with sensitivity and responsiveness to student needs and knowing when to make appropriate referrals if needed.
Strong problem identification, critical thinking, and problem solving skills; judgment and decision-making ability. Ability to assess processes and implement improvements.
Ability to apply thorough knowledge of policies to a variety of individual situations. Recommends procedures to ensure compliance in a diverse learning community. Demonstrated ability to interpret and appropriately apply regulations, policies, and procedures, and ability to adapt to changes in same.
Ability to analyze and evaluate the effectiveness of processes and to make recommendations for process improvement. Be able to write recommendations and present for review and implementation. Be able to develop and design written training materials for disseminating policy and procedures with the goal of the overall improvement of staff expertise and knowledge and of service to students and throughout campus.
Thorough knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.
Strong organizational skills and ability to prioritize work and meet deadlines.
Strong written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills. Demonstrated strong verbal and written communication skills.
Thorough knowledge of common University-specific computer application programs and productivity software.
Strong ability to establish and maintain cooperative relationships with campus departments, UC campuses, and external agencies.
Thorough knowledge of advising and counseling techniques.
Demonstrated excellent interpersonal skills including tact, diplomacy, and flexibility in interaction with persons from diverse units, including faculty and administration.
UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.
