Azusa, California
Minneapolis, Minnesota
Albany, New York
Minneapolis, Minnesota
Springfield, Massachusetts
Seattle, Washington
Durham, North Carolina
Posted: 06-Sep-24
Location: La Jolla, California
Salary: Open
Internal Number: 131974
UCSD Layoff from Career Appointment: Apply by 09/09/2024 for consideration with preference for rehire. All layoff applicants should contact their Employment Advisor.
Special Selection Applicants: Apply by 09/18/2024. Eligible Special Selection clients should contact their Disability Counselor for assistance.
DEPARTMENT OVERVIEW
Join the Residential, Retail and Supply Chain Services (RRSS) team at UC San Diego, a dynamic and innovative campus department dedicated to delivering exceptional service to the university community. As a valued RRSS team member, you will be contributing to a broad and complex organization consisting of five key units: Housing, Dining and Hospitality (HDH), Integrated Procure-to-Pay Solutions (IPPS), the UC San Diego Bookstore, Triton Print & Digital Media, and the Early Childhood Education Center (ECEC). With a focus on innovation and customer satisfaction, RRSS aims to inclusively meet the diverse needs of the UC San Diego community while fostering a sense of belonging for our students and staff.
As a member of the HDH team, you will be part of a self-funded unit with over 900 staff employees, 1,000 student employees, and an annual operating budget of $250 million, providing housing and dining services to over 20,000 students, faculty, staff, and their families. RRSS is proud to promote and create opportunities for greater equity, diversity and inclusiveness within our division.
POSITION OVERVIEW:
As a member of the Housing, Dining, Hospitality (HDH) 24/7 Customer Service Center (CSC) team, provide support to HDH customers in the operation, maintenance, custodial and information systems work in departmental buildings, utility systems and custodial functions. Accept, refer, and dispatch work order requests. Using MAXIMO maintenance management software, initiate work orders, and dispatch accordingly. Enter and track work order through MAXIMO maintenance management system. Receive information from requestor and properly create, prioritize and categorize work requests.
QUALIFICATIONS
Effectively communicate verbally, in writing and electronically in a clear, understandable and professional manner.
Proven ability in data entry, database-work order management, word processing, Microsoft Access, Excel, Outlook, and Word.
Ability to uncover the important and relevant information about a problem through effective customer interface, conversation, and questioning and dispatch appropriate work order. Ability to build and maintain customer relations through a professional approach to handling customer service needs and problems.
Demonstrated ability to work efficiently in a busy, service-oriented office atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting deadlines. Ability to work with other staff personnel in a positive, team-oriented manner.
Excellent interpersonal skills including tact, confidentiality, diplomacy, and flexibility; excellent telephone manner in handling a variety of calls. Proven ability to demonstrate mature judgment, confidentiality, diplomacy, and flexibility to promote and to maintain positive working relationships and job effectiveness.
Proven communication skills, both verbal and written, including knowledge of correct English grammar, spelling, punctuation, and usage, with the ability to compose letters and memoranda utilizing appropriate formats and styles, while proofing work to ensure accuracy of grammar, punctuation, and spelling.
Ability to operate standard office equipment, i.e. computer, 10-key, various printers, fax machine, copy machine, and scanner.
Ability to maintain acceptable work habits, demeanor, attention to detail, punctuality and regularity of attendance.
Demonstrated experience to effectively operate a variety of communication hardware such as: multi-line phones, voice mail, two-way radios, electronic mail, and electronic forms.
Participate in CSC team meetings to discuss service issues and needed actions. Support/carry out team goals and objectives as assigned.
SPECIAL CONDITIONS
Alternate shift hours to include days, nights and weekends. Work shifts may vary from time to time based on operational needs.
Employee is required to work on holidays that fall on scheduled workdays.
Overtime may be required
Vacation may not be taken the Wednesday before move in of Fall quarter through the 2nd week of school.
Background check required.
CANRA Mandated Reporter: This position has been identified as a Mandated Reporter pursuant to the California Child Abuse and Neglect Reporting Act and requir