Position Summary:

• Provide administrative support to the Financial Aid office, including but not limited to greeting students, and assisting the staff with time-sensitive projects.
• Disseminate financial aid information to students through emails and telephone calls, ensuring that they are informed about available financial aid options and procedures.
• Teach and provide guidance on technical information related to the university's website and portal to students, co-workers, and work-study staff.
• Collaborate effectively with other offices and departments, working as a team player to ensure smooth operations and communication across different areas of the university.
• Act as the primary point of contact for students, both in-person and over the phone, answering their financial aid questions to the best of your ability, while referring more complex inquiries to the appropriate counselors.
• Assist financial aid counselors with follow-up requests and correspondences, ensuring that students' needs are met in a timely and efficient manner.
• Ability to solve issues with minimum supervision.
• The ability to multi-task in a busy environment.
• Assisting Full-time staff with students' issues.
• Technical guidance about the website and portal.

Minimum Education and Experience:

• An Associate's Degree.
• Additional years of relevant experience can be considered as a substitute for the degree on a one-year-for-one-year basis.

City: Piscataway

State: NJ

Physical Demands and Work Environment:

• Office Environment. Moderate Noise.

Posting Number: 24ST1899

About Rutgers University

Rutgers, The State University of New Jersey, is a leading national public research university and the state's preeminent, comprehensive public institution of higher education. Rutgers is dedicated to teaching that meets the highest standards of excellence; to conducting research that breaks new ground; and to turning knowledge into solutions for local, national, and global communities. As it was at our founding in 1766, the heart of our mission is preparing students to become productive members of society and good citizens of the world. Rutgers teaches across the full educational spectrum: preschool to precollege; undergraduate to graduate and postdoctoral; and continuing education for professional and personal advancement. Rutgers is New Jersey's land-grant institution and one of the nation's foremost research universities, and as such, we educate, make discoveries, serve as an engine of economic growth, and generate ideas for improving people's lives.

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