The Graduate School of Engineering (GSE) is seeking an Academic Advisor to join its expanding Student Services team. Currently, the alternative work arrangement for the Academic Advising Team is to work a minimum of two days a week in the office and three days at home.
Academic Advisor position combines administrative and academic support for students, with collaborative support for departments and program directors on academic processes and University initiatives. Our student population is diverse and increasing rapidly. The Academic Advisor provides support for graduate students in the areas of orientation, course registration, academic monitoring, program interruption, documentation of curriculum exceptions, and graduation clearance in their assigned Certificate, Master of Science, and/or PhD programs. Support for accelerated Master's students is provided in collaboration with the undergraduate advisors. The Academic Advisor serves as a SEVIS contact for the high percentage of international graduate students in the program(s) s/he supports. While not responsible for visa compliance, the SEVIS contacts in the college partner with the Office of Global Services to advise students on compliance requirements. The Academic Advisor provides academic and administrative advice to current graduate students on all aspects of the GSE and the University and also supports the customer service function of the GSE with regard to inquiries (emails, virtual office hours, and 1:1 appointments) from matriculated and prospective students. S/he performs tasks/projects as assigned by the Academic Advising Team leadership to support the Student Services function of the Graduate School. The position is expected to collaborate with others involved with COE Graduate Education including cooperative education coordinators, graduate program directors, faculty, and admissions personnel to meet student needs and to identify opportunities for improvement. This position is also expected to identify, recommend, and implement process improvements in all aspects of the position. Qualifications:
Master's degree required. At least three years related administrative experience.
Strong analytical, interpersonal, and organizational skills; proactive, organized, and attentive to detail.
Ability to communicate and interact effectively with individuals of diverse cultural backgrounds.
Excellent oral and written communication skills and team-building skills.
Ability to manage a high volume of students efficiently and effectively
Ability to establish, refine and be accountable for meeting goals in a dynamic work environment
Ability to set goals, multitask and manage time effectively.
Ability to work independently and collaboratively.
Ability to handle confidential and sensitive information.
Computer literacy requirements include strong working knowledge of Microsoft Windows environment including MS Word, Excel (intermediate level), and a good understanding of databases.
Experience in academic setting highly desired.
Experience working with international student populations highly desired.
Demonstrated advising abilities.
Expertise in policies and processes related to graduate student academic affairs, including registration, progression, academic standing, and graduation clearance.
Student Services & Course Registration: Provide academic guidance and administrative advice to current graduate students on all aspects of the GSE, the COE, and the University. Orient new students to student services policies and procedures; keep students informed of changes as they progress. Assist students with all aspects of course registration, including course overrides, cross-program and cross-college course registration, and late registrations. Explain course registration requirements to students as needed.
Interaction with GSE Functions and Academic Units: Provide feedback to program leadership regarding student issues, including course registration matters. Work with admissions, online programs, and graduate coop team to support student needs. Contribute to the maintenance of program websites and databases.
Graduate Clearance: Review the academic records of graduate students to determine eligibility for graduation. Keep students informed of their deficiencies to complete graduation requirements. Clear students using the DARS system. Ensure Certificates are awarded on the correct conferral date. Verify the accuracy of all change-of-grade cards for graduate students and process grade changes with the Registrar's office.
Academic Monitoring: Monitor the performance of graduate students with low GPA every term. Administer the Academic Probation Policy with students and facilitate the process with program leadership. Monitor the progress of provisional, transitional and special students every term. Recommend to the Academic Advising Leadership Team the further registration of those who have not met the requirements set forth in their admission letters.
International Student Support: Serve as academic SEVIS contact for the Office of Global Services. Review and process submitted OGS forms for accuracy and provide general advice to students and faculty regarding visa compliance.
Independently carry out projects as assigned to support the student services function of the Graduate School. Be a team player and support functions outside this description when the opportunity arises.
Northeastern University considers factors such as candidate work experience, education and skills when extending an offer.
Northeastern has a comprehensive benefits package for benefit eligible employees. This includes medical, vision, dental, paid time off, tuition assistance, wellness & life, retirement- as well as commuting & transportation. Visit https://hr.northeastern.edu/benefits/ for more information.
Northeastern University is an equal opportunity employer, seeking to recruit and support a broadly diverse community of faculty and staff. Northeastern values and celebrates diversity in all its forms and strives to foster an inclusive culture built on respect that affirms inter-group relations and builds cohesion.
All qualified applicants are encouraged to apply and will receive consideration for employment without regard to race, religion, color, national origin, age, sex, sexual orientation, disability status, or any other characteristic protected by applicable law.
Founded in 1898, Northeastern University is a private research university located in the heart of Boston. Northeastern is a leader in worldwide experiential learning, urban engagement, and interdisciplinary research that meets global and societal needs. Our broad mix of experience-based education programs?our signature cooperative education program, as well as student research, service learning, and global learning?build the connections that enable students to transform their lives. The University offers a comprehensive range of undergraduate and graduate programs leading to degrees through the doctorate in nine colleges and schools.