We are seeking a CO Financial Counselor who will coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments. The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered. Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.
Specific Duties & Responsibilities
Effectively use budget resources within control. Inform supervisor and/or team lead of supply needs.
Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.
Read and understand requisitions, referral and insurance forms, patient related data and other forms.
Read and understand all screens related to insurance.
Read and understand departmental protocols.
Read and understand written product directions.
Use information in protocols to fulfill duties effectively and responsibly.
Complete simple reports.
Perform other duties as required.
High School Diploma or GED.
1-2 years related medical office, hospital, medical call center or similar customer service environment.
Certification on host systems as appropriate.
Certification to be obtained during 120 day introductory period.
Final applicant for this position may be required to complete skills assessments appropriate to position description.
Technical training or AA.
Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.
Minimum Skills & Abilities
Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.
Able to sit in a normal seated position for extended periods of time.
Able to reach by extending hand(s) or arm(s) in any direction.
Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
Able to communicate using the spoken and written word.
Able to see within normal parameters and to hear within normal range.
Able to move about.
Able to lift minimum weight, 10 lbs.
Classified Title: Financial Counselor Job Posting Title (Working Title): CO Financial Counselor Role/Level/Range: ATO 37.5/02/OC Starting Salary Range: Min $15.50 - Max $25.00 Employee group: Full Time Schedule: Mon - Fri 8:30 am - 5:00 pm Exempt Status: Non-Exempt Location: JH at Greenspring Station Department name: SOM OB GYN Production Unit Billing Personnel area: School of Medicine
Total Rewards The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.
**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.
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