We are seeking a CO Financial Counselor who will coordinate pre-registration by completing financial clearance for scheduled and non-scheduled patient appointments. The financial clearance process includes but is not limited to insurance verification, obtaining referrals and authorizations (when applicable), communicating pertinent information to the patient and referring physician that may or may not have a financial impact on requested services in addition to documenting all appropriate systems as for outpatient services rendered. Serve a liaison between the physician, insurance company and patient to ensure all services are financially cleared prior to the date of service to enable prompt access to appropriate clinical/surgical services. Depending on actual work location, may be assigned to outpatient and/or inpatient caseload.

Specific Duties & Responsibilities

• Effectively use budget resources within control. Inform supervisor and/or team lead of supply needs.
• Confide with team lead or supervisor prior to making decisions based on established policies, procedures, and protocols.
• Read and understand requisitions, referral and insurance forms, patient related data and other forms.
• Read and understand all screens related to insurance.
• Read and understand departmental protocols.
• Read and understand written product directions.
• Use information in protocols to fulfill duties effectively and responsibly.
• Complete simple reports.
• Perform other duties as required.

• High School Diploma or GED.
• 1-2 years related medical office, hospital, medical call center or similar customer service environment.
• Certification on host systems as appropriate.
• Certification to be obtained during 120 day introductory period.
• Final applicant for this position may be required to complete skills assessments appropriate to position description.

• Technical training or AA.
• Additional education beyond minimum experience qualifications may substitute for required experience to the extent permitted by the JHU equivalency formula.

Minimum Skills & Abilities

• Able to operate basic office equipment, e.g. photo copier, fax machine, scanner, PC, telephone, etc.

Physical Requirements 

• Able to sit in a normal seated position for extended periods of time.
• Able to reach by extending hand(s) or arm(s) in any direction.
• Finger dexterity required, able to manipulate objects with fingers rather than entire hand(s) or arm(s), e.g., use of computer keyboard.
• Able to communicate using the spoken and written word.
  

• Able to see within normal parameters and to hear within normal range.
  

• Able to move about.
  

• Able to lift minimum weight, 10 lbs.

Classified Title: Financial Counselor 
Job Posting Title (Working Title): CO Financial Counselor   
Role/Level/Range: ATO 37.5/02/OC  
Starting Salary Range: Min $15.50 - Max $25.00 
Employee group: Full Time 
Schedule: Mon - Fri 8:30 am - 5:00 pm 
Exempt Status: Non-Exempt 
Location: JH at Greenspring Station 
Department name: ​​​​​​​SOM OB GYN Production Unit Billing  
Personnel area: School of Medicine 

Total Rewards
The referenced salary range is based on Johns Hopkins University's good faith belief at the time of posting. Actual compensation may vary based on factors such as geographic location, work experience, market conditions, education/training and skill level. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/

Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines:
JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

**Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
Learn more:
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at jhurecruitment@jhu.edu. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit accessibility.jhu.edu.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. The COVID-19 vaccine does not apply to positions located in the State of Florida. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Note: Job Postings are updated daily and remain online until filled.

About Johns Hopkins University

Johns Hopkins University remains committed to its founding principle, that education for all students should be grounded in exploration and discovery. Hopkins students are challenged not just to learn but also to advance learning itself. Critical thinking, problem solving, creativity, and entrepreneurship are all encouraged and nourished in this unique educational environment. After more than 130 years, Johns Hopkins remains a world leader in both teaching and research. Faculty members and their research colleagues at the university's Applied Physics Laboratory have each year since 1979 won Johns Hopkins more federal research and development funding than any other university. The university has nine academic divisions and campuses throughout the Baltimore-Washington area. The Krieger School of Arts and Sciences, the Whiting School of Engineering, the School of Education and the Carey Business School are based at the Homewood campus in northern Baltimore. The schools of Medicine, Public Health, and Nursing share a campus in east Baltimore with The Johns Hopkins Hospital. The Peabody Institute, a leading professional school of music, is located on Mount Vernon Place in downtown Bal...timore. The Paul H. Nitze School of Advanced International Studies is located in Washington's Dupont Circle area.

Show more

Show less

Connections working at Johns Hopkins University