Contract Length (Full-Time Faculty Only): Not Applicable
Hiring Range: $20.09/hr. - $25.11/hr. (fy 24)
Full-Time/Part-Time: Full Time
Position Status: Regular
Department: Financial Aid
Posting Date: 10/31/2023
Minimum Qualifications/Requirements: Bachelors degree in a related field preferred or the equivalent combination of education and experience. Customer Service Skills Required. Excellent written and verbal communication skills required, strong interpersonal skills required. PC/Mainframe/Internet skills required (MS Office preferred).
Preferred Qualifications: Previous experience working with student financial aid programs or other Higher Education Advising experience preferred.
Summary of Duties: Determines customers individual needs, provides information to parents and prospective students. Interacts daily with students face to face, via telephone and email. Summarizes conversations to student file for future references. Encourages students to utilize COTC and Ohio States online services, portals and, webpages. Responds to student account-related questions regarding statements, payment options, payment deadlines, tuition rates, and 1098T tax forms. Assist student with financial aid questions at different stages of the process. Explains aid programs, application procures, eligibility criteria, why specific documents are requested, how to electronically accept awards, and how to use remaining funds for textbooks. Handles confidential material and communications; adheres to FERPA. Records financial aid documents into the student files for verification and packaging review. Evaluates students eligibility for all federal, state, and institutional financial aid, conducts verification of student and parent application data in compliance with federal criteria, determines types and amounts of financial aid to be awarding through the packaging process according to federal, state, and institutional requirements. Monitors individual student awards. Resolves data conflict and over awards. Participates in training and professional organizations to keep abreast of new information and program changes to be implemented. Monitors and evaluates satisfactory academic progress of students and assist students with the appeal process. Sorts mail, data entry, filing, scanning, and performs accurate record keeping.
Central Ohio Technical College and The Ohio State University at Newark share the same campus.
Central Ohio Technical College (COTC) is a state-assisted, post-secondary institution of higher education offering associate degree and certificate programs. COTC was chartered by the Ohio Board of Regents in 1971 and has been accredited by the Higher Learning Commission (HLC) since 1975. The COTC service district includes Licking, Knox and Coshocton counties. COTC is committed to unlocking the full potential that lives within each student. We award associate degrees and certificates in high-demand fields to get you into a career quickly. COTC also awards transfer degrees that start you on your path to a bachelor’s degree. Whatever your goal, we equip you with the knowledge and confidence to (re)define what’s possible.
The Ohio State University at Newark offers the best of the Big Ten educational experience, including a rich research heritage and academic excellence. Small class sizes and interaction with faculty through research projects are unique features at Ohio State Newark. Students can complete bachelor's degree programs in education, nursing (RN to BSN), business, English, hi...story and psychology. In addition, students can complete master's degrees in Early/Middle Childhood Education (M.Ed.) and in Integrated Teaching and Learning (M.A.), and most of the coursework for the master's in social work (M.S.W.). Students can take courses toward other Ohio State degree programs, and then transition on to the Columbus campus.