Student Financial Specialist

Central Ohio Technical College

Posting Number: PA700491P

Classification Title: Financial Aid Advisor

Classification Code: 0380

Working Title: Student Financial Specialist

Position Type: Staff

Contract Length (Full-Time Faculty Only): Not Applicable

Hiring Range: $20.09/hr. - $25.11/hr. (fy 24)

Full-Time/Part-Time: Full Time

Position Status: Regular

Department: Financial Aid

Posting Date: 10/31/2023

Minimum Qualifications/Requirements:
Bachelors degree in a related field preferred or the equivalent combination of education and experience. Customer Service Skills Required. Excellent written and verbal communication skills required, strong interpersonal skills required. PC/Mainframe/Internet skills required (MS Office preferred).

Preferred Qualifications:
Previous experience working with student financial aid programs or other Higher Education Advising experience preferred.

Summary of Duties:
Determines customers individual needs, provides information to parents and prospective students. Interacts daily with students face to face, via telephone and email. Summarizes conversations to student file for future references. Encourages students to utilize COTC and Ohio States online services, portals and, webpages. Responds to student account-related questions regarding statements, payment options, payment deadlines, tuition rates, and 1098T tax forms. Assist student with financial aid questions at different stages of the process. Explains aid programs, application procures, eligibility criteria, why specific documents are requested, how to electronically accept awards, and how to use remaining funds for textbooks. Handles confidential material and communications; adheres to FERPA. Records financial aid documents into the student files for verification and packaging review. Evaluates students eligibility for all federal, state, and institutional financial aid, conducts verification of student and parent application data in compliance with federal criteria, determines types and amounts of financial aid to be awarding through the packaging process according to federal, state, and institutional requirements. Monitors individual student awards. Resolves data conflict and over awards. Participates in training and professional organizations to keep abreast of new information and program changes to be implemented. Monitors and evaluates satisfactory academic progress of students and assist students with the appeal process. Sorts mail, data entry, filing, scanning, and performs accurate record keeping.

Location: Newark

Work Hours:

Closing Date:

Open Until Filled Yes

Special Instructions to Applicants:

To apply, please visit: https://jobs.cotc.edu/postings/5115







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