Patient Care Technician (Audiology) - Duke Otolaryngology of Raleigh
Duke University Health System
Location: Raleigh, North Carolina
Internal Number: 238395
Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Duke Otolaryngology of Raleigh - 3480 Wake Forest Rd
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
The Audiology Assistant/Patient Care Technician position is an integral part of the Audiology patient care team serving patients of all ages with their hearing and balance concerns. The Audiology Assistant/Patient Care Technician facilitates the supervising Audiologists in the provision of care and is expected to be well versed in clinic practices. The position also is responsible for a host of duties that supports clinical operations to ensure maximum rate of efficiency and is expected have good organizational skills and attention to detail. The Audiology Assistant/Patient Care Technician also serves as a core member of a team and liaison between the patient and care team, and as such, requires good communication skills and teamwork.
JOB DUTIES AND RESPONSIBILITIES
The major duties associated with direct patient care:
Communicates with supervising Audiologist to follow the care plan for each patient
Appropriately instructs patient/caregiver
Communicates expectations with patient/caregiver
Obtains partial case history as appropriate
Performs screening tests as appropriate
Prepares patient for diagnostic testing and monitor performance during testing with the Audiologist
Ensures patient is appropriately following instructions throughout testing procedures when assisting the Audiologist as needed
Ensures patient safety throughout evaluation being performed by the Audiologist
Provides patient support/comfort throughout testing being performed by the Audiologist as needed
Administers patient questionnaires as directed by Audiologist
Prepares room, equipment, software and patient for fitting of hearing devices by the Audiologist
Demonstrates knowledge and function of different hearing devices and accessories from a variety of manufacturers and associated software to prepare them for fitting and troubleshoots when malfunctioning
Demonstrates knowledge and function for implementing Bluetooth connectivity from a variety of manufacturers (e.g. pairs hearing devices to phones and accessories, troubleshoots connectivity issues, etc.)
Troubleshoots defective hearing devices and performs minor repairs in house, arranges repair and/or obtaining replacement parts with manufacturer as needed
Appropriately assists with patient orientation for hearing device and accessory use, care, and maintenance
Appropriately assists educating patient regarding realistic expectations of benefit with amplification/stimulation
Communicates cost, timeline, and expectations of repairs and/or equipment upgrades with patient
Completes and reviews all hearing device paper work (warranty information, patient online portal registration, manufacturer contact information, etc.) with patient
Ensures all charges associated with patient care activities are accurate and sent to Financial Care Counselor as needed in a timely manner
Ensures rooms and equipment are cleaned before and after patient visit
Promptly notifies Audiologist of any concerns related to patient care with goal of providing excellent customer service
Other duties as assigned by the Audiologist
The major duties associated with indirect patient care:
Assists with scheduling appointments and managing Audiologist's schedule as appropriate and needed · Clinical documentation for all patient interactions in the medical record is clear, concise, easily understood, and timely and sent to the supervising Audiologist for review and approval
Assist with preparing documentation for patient care (e.g., letter of medical necessity, order forms, warranty forms, etc)
Accurately orders devices for patients following Audiologist's/Surgeon's recommendations and ensures they are received by the patient's scheduled appointment
Accurately orders device accessories and supplies abased on Audiologist's recommendations
Checks in and evaluates hearing devices received by manufacturers
Assemble patient hearing devices, charges batteries, charges accessories, organize patient kit and completes patient documentation for upcoming visit with Audiologist
Enters PHI and diagnostic data into software and database prior to scheduled appointments as needed
Ensures audiological order/referral is in place prior to appointment
Maintains and updates all charges/payments in HearForm database
Maintains patient privacy and follows Duke HIPAA policies
Maintains all required education and seeks continuing education opportunities
The major duties associated with clinic operations:
Performs daily checks on equipment
Maintain clinic software and databases as needed
Runs reports as requested
Independently monitors clinic supply levels daily
Orders supplies from appropriate Duke approved vendors
Orders supplies within hours of need
Unpacks and distributes supplies in clinic to appropriate rooms
Demonstrates understanding of use and need of various clinic supplies
Tracks and monitors supply invoices and sends invoices for payment
Communicate with team members
JOB ELIGIBILITY REQUIREMENTS
Work requires completion of a related 1 year technical school program.
Work generally requires two years of experience in health care specialties related to the specific position; two years additional years related experience may be substituted for the technical school.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.