1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training. 2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary. 3. Provide guidance and explain policies and procedures to end-users. 4. Install and configure software for network connectivity, backups, server access, etc. on user systems.

Required Skill/ability 1:  Developed analytical and problem-solving skills.

Required Skill/ability 2:  Developed interpersonal, written, communications and organizational skills.

Required Skill/ability 3:  Working knowledge of information technology applications, processes, software, and equipment.

Required Skill/ability 4:  Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.

Work Week:  Standard (M-F equal number of hours per day)

Posting Position Title:  IT, Client Technologies Administrator 2

University Job Title:  IT, Client Technologies Administrator 2

Bachelor's Degree and two years of experience or equivalent education and experience.

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