Academic Advisor (Student Service Advisor I)

Masters Programs

The mission of the USC Rossier School of Education is to prepare leaders to achieve educational equity through practice, research and policy. We work to improve learning opportunities and outcomes in urban settings and to address disparities that affect historically marginalized groups. We teach our students to value and respect the cultural context of the communities in which they work and to interrogate the systems of power that shape policies and practices. Through innovative thinking and research, we strive to solve the most intractable educational problems.

The purpose of the Rossier Master’s Programs Office is to support our students in becoming educational leaders who aim to achieve educational equity for the communities they serve. We achieve this through a collaborative approach that incorporates the diverse needs and perspectives of our stakeholders and hold student success and excellent service as our guiding values. The Master’s Program Office seeks an outstanding candidate for an Academic Advisor position responsible for providing Master of Education in the School Counseling online program, and the Pupil Personnel Services (PPS) certificate online program with academic and professional advisement. The School Counseling program prepares students for counseling positions in elementary and secondary schools.  The PPS certificate program is designed for students enrolled in the Master of Marriage and Family Therapy (MMFT) program or the Educational Counseling (EC) program who wish to complete additional requirements to earn USC recommendation for a Pupil Personnel Services. To learn more about these Programs, please visit: https://rossier.usc.edu/programs/masters/

The Academic Advisor will oversee the academic progress for students enrolled in the School Counseling program and PPS certificate program, and ensure timely completion toward degree. Both programs will be delivered online, and the ideal candidate will be well-versed in the area of online education and have experience advising and/or working with distance learners. The ideal candidate will also have experience in school counseling at the K-12 level. The Academic Advisor will report to the Associate Director and will collaborate with Program faculty and staff to provide student-centered experiences in the classroom, at fieldwork and professional internship sites.

Required Responsibilities:

• Reviewing and maintaining student records and ensuring timely and satisfactory progress toward degree completion

• Collaborating with faculty and staff when developing appropriate interventions for high-level student cases

• Collaborating with internal partners (faculty, staff, student organizations) and external partners (USC departments, site representatives, alumni) on a regular basis to develop innovative ways to continue to engage current students

• Assisting with communication efforts such as the bimonthly newsletter, blog and social media updates and posts, etc.

• Contributing to the management of the day-to-day operations of the Master’s Program Office

• Working with staff members to create/build/maintain documents such as handbooks, guides, policies for students, faculty, and staff to ensure effective operations

• Developing and delivering assessment on a consistent basis to gather data from students, faculty, staff and other stakeholders, and evaluate ways we can continue to improve student services

• Performing all other duties as assigned.

Preferred Knowledge, Skills, and Abilities:

• A commitment to the USC Rossier’s and each program’s mission and philosophy.

• Experience with online educational programs (can include but not limited to: online student advising, program development, course planning, etc.)

• Ability to work with different offices and partners in the development of academic and support services for online students

• Thorough knowledge of school counseling at K-12 level

• Basic familiarity with other masters programs offered through our office, including Marriage and Family Therapy, Learning Design and Technology, Postsecondary Administration and Student Affairs, and Educational Counseling

• An understanding of the Programs’ curriculum design

• Knowledge of the Programs’ policies and procedures relating to fieldwork

• Ability to work with the Fieldwork Placement team to cultivate new relationships and partnerships, as well as strengthen existing ones, with fieldwork and practicum sites

• Ability to work collaboratively with course instructors and support staff

• Ability to work independently without close supervision

• Knowledge of current developments in the field of school counseling

• Strong organizational skills

• Strong computer skills, including the use of Microsoft Office applications

• Ability to demonstrate consideration of others

• Excellent interpersonal and communication skills, especially via telephone, e-mail and virtual mediums such as Adobe Connect

• Ability to deal effectively and fairly with a variety of individuals in a courteous manner

• Ability to speak read and write the English language effectively

• Ability to present a positive and professional image when representing the school

• Ability to safeguard confidential information from intentional or unintentional disclosure

• An understanding of FERPA policies regarding student records

• Ability to perform all the essential functions of this job

Physical Demands and Work Environment:

• Work is normally performed in a typical interior office.

• Occasionally work is performed at the fieldwork site, requiring travel.

INSTRUCTIONS:

• Submit your application through our online system at https://usccareers.usc.edu/search-jobs

• Along with your application be sure to submit both a cover letter and a resume. Indicate the REQ number of the position you are applying for in your cover letter.

The hourly pay range for this position is $28.43-$31.92. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidate’s work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.

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About University of Southern California (USC)

USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations. As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.

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