At the University of California, Berkeley, we are committed to creating a community that fosters equity of experience and opportunity, and ensures that students, faculty, and staff of all backgrounds feel safe, welcome and included. Our culture of openness, freedom and belonging make it a special place for students, faculty and staff.
The University of California, Berkeley, is one of the world's leading institutions of higher education, distinguished by its combination of internationally recognized academic and research excellence; the transformative opportunity it provides to a large and diverse student body; its public mission and commitment to equity and social justice; and its roots in the California experience, animated by such values as innovation, questioning the status quo, and respect for the environment and nature. Since its founding in 1868, Berkeley has fueled a perpetual renaissance, generating unparalleled intellectual, economic and social value in California, the United States and the world.
We are looking for equity-minded applicants who represent the full diversity of California and who demonstrate a sensitivity to and understanding of the diverse academic, socioeconomic, cultural, disability, gender identity, sexual orientation, and ethnic backgrounds present in our community. When you join the team at Berkeley, you can expect to be part of an inclusive, innovative and equity-focused community that approaches higher education as a matter of social justice that requires broad collaboration among faculty, staff, students and community partners. In deciding whether to apply for a position at Berkeley, you are strongly encouraged to consider whether your values align with our Guiding Values and Principles, our Principles of Community, and our Strategic Plan.
At UC Berkeley, we believe that learning is a fundamental part of working, and our goal is for everyone on the Berkeley campus to feel supported and equipped to realize their full potential. We actively support this by providing all of our staff employees with at least 80 hours (10 days) of paid time per year to engage in professional development activities. To find out more about how you can grow your career at UC Berkeley, visit grow.berkeley.edu.
Cal Housing is responsible for all applications, assignments, contracts, and billing for both single-student and family university-owned/affiliated housing properties during the academic year and summer. Our mission is to provide the campus community with homes that provide a foundation for the successful acclimation to their academic UC Berkeley experience while meeting the departmental/divisional fiduciary expectations of high-level occupancy. Cal Rentals specifically assists its clientele in making informed choices concerning their living arrangements, and it also operates rental listing services for students, faculty, and staff. Cal Rentals serves as a bridge between the campus and the community at large, collaborating with the City of Berkeley housing officials and property owners. Cal Housing is situated within the larger RSSP cluster.
Residential and Student Services Programs (RSSP) is part of the Division of Student Affairs under the direction of the Associate Vice Chancellor/COO for Student Affairs. RSSP provides and manages student housing, custodial and maintenance services, renewal projects, self-operated dining services, campus ID card as well as early childhood & education services for students, faculty, and staff.
This position involves managing or performing the administrative services of Cal Housing Assignments. Administrative services include activities in student services and unit outreach efforts. Develops, implements, and/or carries out processes and procedures.
Application Review Date
The First Review Date for this job is: 11/01/2023.
Administers a defined operational program or activities including coordinates recordkeeping; collaborates with other departments to achieve unit goals; assists with management of monthly occupancy reports, delinquencies and production of termination notices creates email messages and email templates via StarRez to communicate with students, postdoctoral fellows and faculty tenants; responds to tenants' housing billing inquires including researches billing and payments and if necessary escalate issue to Housing Cashiers or SAIT; follows up to make sure that issue is resolved.
Under general supervision, provides analysis of moderate operational projects, produces monthly occupancy limit audits, gathers and analyzes resource data; prepares and summarizes information and/or recommendations; and develops short term plans to decrease loss in revenue.
Masters essential technology of StarRez, Cal Central, Campus Solutions and Universe. Participates in StarRez trainings.
Responds in timely manner to steady stream of phone, email and walk in queries from prospective and current tenants including Clark Kerr Faculty Apartment tenants.
Provides guidance and explains policies and procedures to clients; evaluates supporting documents, determines housing eligibility and confirms eligibility and wait list status with email; offers apartments; books apartment viewing appointments for prospective tenants and sends follow up email, prepares rental agreements and leases for signing; explains disclosures and amendments, sends move in email to incoming tenants and Village Office with scanned rental agreement and move in instructions; makes courtesy calls to manage client expectations, sends a monthly communication update to wait- listed applicants.
Processes intent to vacate notices: updates booking end dates, sends follow up email to tenant with move out instructions; updates StarRez closure with new reoffer date; updates apartment card; adds off market apartments to shared google doc; updates google doc when apartment is back on the market.
Prepares transfer requests for review by Cal Housing Associate Director, emails tenant with decision; manages transfer wait list google doc.
Works closely with campus Rental Housing Counselor to manage Faculty Housing wait list and housing assignments.
Participates in outreach programs.
Provides backup support to other Cal Housing units.
Makes recommendations for improvement.
Participates in the development and revision of standard operating procedures and guidelines.
Maintains organizational website, housing portal content, monitors for updated information and makes recommendations for improvements.
Updates informational materials which are included in email message with move in and move out instructions for UVA and Faculty Apartment tenants.
Ability to use sound judgment in responding to issues and concerns.
Solid communication and interpersonal skills to communicate effectively with all levels of staff verbally and in writing.
Solid organizational skills and ability to multi-task with demanding timeframes.
Working knowledge of and/or can quickly learn common organization-specific and other computer application programs.
Ability to use discretion and maintain confidentiality.
Knowledge of Americans with Disabilities Act, Family Educational Rights and Privacy Act, National Collegiate Athletic Association regulations, and California rental laws/guidelines.
Knowledge of local housing market trends.
Ability to develop and provide public speaking presentations representing housing at university events.
Bachelor's degree in related area and/or equivalent experience/training.
Two+ years' experience in a University setting interacting with families, students, parents, faculty and staff in a front facing unit.
Salary & Benefits
This is a 100% full-time (40 hrs a week) non-exempt career position, which is paid hourly and eligible for UC Benefits.
For information on the comprehensive benefits package offered by the University, please visit the University of California's Compensation & Benefits website.
Under California law, the University of California, Berkeley is required to provide a reasonable estimate of the compensation range for this role and should not offer a salary outside of the range posted in this job announcement. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, analysis of internal equity, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience.
The budgeted salary or hourly range that the University reasonably expects to pay for this position is $36.91 (Step 10) - $38.61 (Step 12).
How to Apply
To apply, please submit your resume and cover letter.
This is a designated position requiring fingerprinting and a background check due to the nature of the job responsibilities. Berkeley does hire people with conviction histories and reviews information received in the context of the job responsibilities. The University reserves the right to make employment contingent upon successful completion of the background check.
This position has been identified as a Mandated Reporter required to report the observed or suspected abuse or neglect of children, dependent adults, or elders to designated law enforcement or social service agencies. We reserve the right to make employment contingent upon completion of signed statements acknowledging the responsibilities of a Mandated Reporter.
Equal Employment Opportunity
The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. For more information about your rights as an applicant, please see the U.S. Equal Employment Opportunity Commission poster.
The University of California was chartered in 1868 and its flagship campus - envisioned as a "City of Learning" - was established at Berkeley, on San Francisco Bay. Today the world's premier public university and a wellspring of innovation, UC Berkeley occupies a 1,232 acre campus with a sylvan 178-acre central core. From this home its academic community makes key contributions to the economic and social well-being of the Bay Area, California, and the nation.