The Financial Counselor performs the quality control function for Observation, Inpatient, and Outpatient Surgery accounts ensuring all pertinent information is available and accurately documented for timely and efficient billing. These activities include accurate validation of patient demographics, insurance verification, and determining all sources of funding available to the patient. Collect co-pays/deductibles and resolve outstanding financial issues for all patients prior to discharge. Screens patients to identify third party liability and will assist patients with completing related applications. Ensures all third party applications are routed to the appropriate location. Conducts thorough evaluation of documents required for Medicaid, Harris Health FAP, Crime Victims and assists with all qualified Medicaid applications.
Minimum Qualifications Education/Specialized Training/Licensure: High School Diploma, or GED; Associates degree or 2 years of college preferred
Work Experience (Years and Area): Minimum 3 years of progressive customer service experience or 2 years of hospital patient accounting experience as a financial counselor, collector, registrar, or customer service related capacity preferred.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems, and facsimile operation, medifax, photocopier, FSS system
Special Requirements Communication Skills: Above Average Verbal (Heavy Public Contract), Bilingual Skills Preferred, Writing /Composing (Correspondence /Reports)
Other Skills: Analytical, Mathematics, P.C., MS Word, MS Excel
Work Schedule: Weekends, Flexible
Other Requirements: Able to work efficiently with little supervision, handle stressful situations and have excellent customer service skills. Must be able to interact successfully in a culturally diverse environment. Ability to communicate effectively with patients, physicians, family member, and co-workers. Must be able to effectively multi-task.
Equipment Operated: Must have PC skills, knowledge of computerized patient accounting/registration and eligibility systems.
The Harris Health System is a fully integrated healthcare system that cares for all residents of Harris County, Texas. We are the first accredited healthcare institution in Harris County to be designated by the National Committee for Quality Assurance as a Patient-Centered Medical Home, and are one of the largest systems in the country to achieve the quality standard. Our system includes 23 community health centers, five school-based clinics, a dental center and dialysis center, mobile health units, a rehabilitation and specialty hospital and two full-service hospitals.Ben Taub Hospital is a world renowned Level I Trauma Center with 586 licensed acute-care beds and provides a wide range of specialty care outpatient services. Lyndon B. Johnson Hospital is a 328 licensed bed acute-care hospital with a newly expanded Level III trauma center and a distinguished regional center for neonatal intensive care for high-risk deliveries.Harris Health is a teaching system for Baylor College of Medicine and The University of Texas Health Science Center at Houston (UTHealth). We train the next generation of healthcare providers on the latest medical procedures and technological breakthroughs.With... our fully integrated electronic medical records system, we offer patients the convenience and assurance that their medical history is accurate, safe and available when and where it is needed. Our Medical Home designation ensures that we offer a full range of preventive, specialty and acute care services for the entire family.