Position Title: Student Success Coach

Posting Number: P230320

Employer: State

Salary Range: $51,150 - $55,000

FTE: 1.00

Position Summary:

• Provides holistic support, academic coaching, and consultative services to assigned caseload of first-year college students that may include a specific targeted and/or underrepresented population.
• Fosters strong relationships with students, serves as an initial and consistent point of contact, and provides excellent holistic customer service, responding empathetically and accurately to student inquiries.
• Assists students in the development of academic and personal skill-building tied to undergraduate student success (e.g. stress management, study skills, self-advocacy skills).
• Addresses barriers to success, including assisting students with identifying academic skills, strengths, and areas of improvement.
• Engages in proactive management of caseload, including consistent and direct contact with students, targeted outreach at key points in the first year, and monitors student progress and performance. Provides appropriate intervention and records applicable activities via the Navigate platform/university tools.
• Maintains university-wide and college-specific knowledge of relevant policies, procedures, resources and services associated with student success, academic achievement and first-year student needs.
• Works in partnership with and ensures follow-up with campus units to help students navigate complex issues that may intersect with other offices, such as Admissions, Financial Aid, academic advisors, faculty, Student Accounts, and Campus Living.
• Provides appropriate, accurate and timely referrals for students to campus and community resources, such as Counseling Services, Tutoring & Academic Support Services, Center for Excellence in Writing and Blue Table.

Minimum Qualifications:

• Outstanding interpersonal communication skills (written, verbal and listening).
• Strong organizational and time management skills, including the ability to prioritize and meet deadlines.
• Strong commitment to customer service.
• Strong technological competence.
• Ability to work both independently and in a team environment.
• Positive and professional demeanor.

Deadline for Applicants: Open Until Filled

Quicklink for Posting: 44766

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About University at Buffalo (SUNY)

The University at Buffalo (UB) #ubuffalo is SUNY’s most comprehensive public research university, and an outstanding place to work. UB amplifies ambition for faculty and staff by offering endless possibilities to achieve more. Here, people from all backgrounds and cultures challenge and inspire each other to discover, learn and succeed. Dedicated staff and engaged faculty collaborate to further knowl¬edge and understanding, and develop tenacious graduates who are valued for their talents and their impact on global society. UB is one of America’s leading public research universities and a flagship of the State University of New York system, recognized for our excellence and our impact. UB is a premier, research-intensive public university dedicated to academic excellence. Our research, creative activity and people positively impact the world. Like the city we call home, UB is distinguished by a culture of resilient optimism, resourceful thinking and pragmatic dreaming that enables us to reach others every day. Visit our website to learn more about the University at Buffalo. University at Buffalo is an affirmative action/equal opportunity employer and, in keeping with our commitment, welcomes all to apply including veterans and individuals with disabilities.

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