Success Coach positions serve an integral function in support of the University's mission and focus on student success, academic persistence, student retention, and degree and course completion. Responsibilities include day-to-day engagement with students and the implementation of success programming in support of the Division of Enrollment Management for all undergraduate students —including College Credit Plus, Direct from High School, Transfer, military and non-traditional. In addition, the position supports a robust integrated approach connecting work efforts with all units that affect student success: including New Student Orientation, First-Year Seminars, Placement Testing, Financial Aid, Raider Connect, Academic Advising, Tutoring, Math Learning Center, University Writing Center, Career Services, the University Center for International Education Center, Undergraduate and Transfer Admission, Student Advocacy and Wellness Center, and the College Credit Plus program. This position works with undergraduate students of the new fall cohort to provide support for students to maintain their enrollment and academic standing.
Master's degree plus 3 or more years professional experience; or bachelor's degree plus 7 or more years professional related experience
Proficient in MS Office and Internet
Excellent written, analytical, critical thinking, and problem-solving skills, in addition to superior customer service abilities
Demonstrated ability to work on multiple diverse projects at the same and work autonomously
Must be able to maintain discretion in confidential matters.
Some evening and weekend hours required.
Higher education experience.
Experience with university computer systems i.e. BANNER Admin, EAB-Navigate, Pilot, Slate.
Experience designing, planning, developing programs and measuring outcomes in an academic environment.
Experience working with diverse student populations.
Essential Functions and percent of time::
Staff and support new-student, in-person orientation sessions and other orientation-related programs.
As a department instructor, facilitate first-year seminar courses, content, learning outcomes, evaluations and student enrollment.
Facilitate with the Office of Marketing, and implement a robust communication plan, to initiate outreach with first-year cohort students.
Create connections with first-year cohort students during the pre-enrollment period to include but not limited to, engagement via new student orientation, placement testing, academic advising and course enrollment activities.
Initiate individual follow-up and case notes for first-year cohort students in need of referrals and support. Work with academic and faculty advisors, student affairs, and other student service units to ensure that students are receiving applicable academic and support interventions.
Coordinate and implement special projects and first-year cohort program series, aligned with University priorities, and targeting specific populations, as determined and by the VP of Enrollment Management.
Respond to individual cases assigned by the AVP for Student Success.
Wright State University, an equal opportunity/affirmative action employer, is committed to an inclusive environment and strongly encourages applications from minorities, females, veterans and individuals with disabilities.
To preserve the safety and security of the campus community and to maintain the integrity of university operations, it is the policy of Wright State University making an employment offer contingent on various background checks, such as a criminal record, credit history when job related and/or education verifications. Additionally, an administrative review shall be conducted whenever the university learns that an employee is charged with or convicted of a crime (except for minor vehicle violations). Frequently asked questions related to background checks may be found on the Human resources website at http://www.wright.edu/human-resources.
Effective July 1, 2017, per Policy 7230 Wright State University is tobacco-free. Tobacco use, including the sale, advertising sampling and distribution of tobacco products and tobacco related items is prohibited in all university facilities, on all university owned or leased grounds, university owned or operated residence halls and apartments, and at all university sponsored events regardless of location. Tobacco use is also prohibited in all university vehicles or on any equipment owned, leased or operated by Wright State University. This policy applies to anyone on campus including students, faculty, staff, visitors, consultants, vendors, patients, volunteers, and contractor employees.
Wright State University serves nearly 18,000 students and offers more than 230 undergraduate, graduate, doctoral, and professional degree programs through eight colleges and three schools. Located in the city of Fairborn in Greene County, Ohio, Wright State is conveniently situated adjacent to Wright-Patterson Air Force Base and is less than 10 miles from downtown Dayton. One of our eight colleges, Wright State University–Lake Campus, is a university-operated regional campus on the shores of Grand Lake St. Marys in Celina, Ohio. The Wright State alumni community is more than 109,000 strong. For more information please visit www.wright.edu.