Delta College, serving as the region's leader in workforce training, has a team of Employment Services (ES) Advisors placed at the Great Lakes Bay Michigan Works! offices. This team works to provide job seekers excellent customer service and assistance in utilizing Great Lakes Bay Michigan Works! services.
This role will be assigned to work from a Michigan Works! service center in Bay, Midland or Saginaw. This is a grant funded position.
ESSENTIALDUTIESANDRESPONSIBILITIESINCLUDEBUTARENOTLIMITED TO THEFOLLOWING:
Proactively communicate available services and resources to job seekers
Tailor service delivery to individual job seekers' needs
Assist job seekers with the creating accounts and posting of their resume on the State of Michigan's (SOM) designated labor exchange system
Provide direction to job seekers in the completion of a job search
Understand the scope of all Michigan Works! and partner agency programs to effectively assist job seekers in utilizing services
Maintain compliance with unemployment registrations/regulations
Refer employer inquiries to the appropriate BST
Comply with all sections of the Employment Services Manual, regulations and updates
Make appropriate referrals to TAA, SNAP, WIOA, Veteran Services, and appropriate SOM and local partner agencies
Market accelerated training program opportunities, participate in recruitment activities and identify potential candidates for referral to the training programs
Enter program referral data customers as per annual goals.
Seek customer service responses through job seeker surveys
Maintain accurate statistical reports (as established by the MWA)
Provide support to Business Service Team with employer hiring and informational events and individual interviewing
Meet MWA-Established Goals
Administer RESEA program in compliance with TIA policy and Unemployment Insurance Agency requirements.
Coordinate with ES Manager for services such as interpreters/translators and for the provision of services related to H-2A anH-2B
Participate in agency events as needed
Maintain up to date knowledge on the ES complaint system and assist job seekers with resources and follow up. Submit related reports as required
Implement and/or support special programs/initiatives
Evidence of intermediate skill level in Microsoft Word, Excel and Outlook.
Additional Experiences Considered:
One or more years' experience working with job seekers
Special Instructions to Applicants:
Complete an on-line application and attach a cover letter with position title, resume, three current names of professional references, and copies of transcripts (official transcripts required upon hire) and/or certifications and licenses.
Position will remain open until filled. The College reserves the right to close the recruitment process once a sufficient applicant pool has been identified.
2 Full Time Positions, Hourly wage is $14.37 – $18.20; Commensurate with Qualifications and Experience
Successful candidates must demonstrate experience, skills, and commitment to fostering an environment of diversity in student, faculty and staff.Delta College, established in 1961, offers 150 transfer and career certificate and associate degree programs, and enrolls nearly 11,000 students each semester at its main campus and three learning centers.Delta College enjoys a reputation as one of the nation’s leading community colleges. Contributing factors to this achievement are its enduring commitment to excellence, passion for innovation and focus on people. Those values can be seen in its AQIP Higher Learning Commission accreditation, charter membership in the National League for Innovation, Achieving the Dream participation, environmental stewardship and unique shared governance system.The College’s service area is comprised of Bay, Midland and Saginaw counties, each with its own appealing personality and features, located adjacent to Lake Huron in mid-Michigan. Delta College - one of America's leading community colleges!