The HR Tier 1 Coordinator is responsible for providing âœtier 1❠advice and inquiry resolution to leaders and staff. The HR Tier 1 Coordinator will work closely with employees within the departments served, as well as functional office staff, providing a high level of customer service and professionalism in all interactions. This position is expected to optimize use of available technology in providing professional services. The Tier Once Coordinator is paired with and reports to a Strategic HR Partner.

The New School is strongly committed to diversity and inclusion in the workplace and particularly seeks applications from members of underrepresented groups, as well as candidates who share this commitment. 

RESPONSIBILITIES

The primary responsibilities and duties for this role include: 

• Acting as the point of contact for troubleshooting, resolving, and/or routing departmental employees with Human Resources questions to appropriate contact within central HR team

• Interacting cross functionally with other HR team members, HR Advisors, Human Resources Information Systems (HRIS), and various departments across the university to ensure handoffs, communication and interactions are customer focused, seamless, and delivered with high quality 

• Assisting employees in the submission of employee complaints, provide instructions and warm transfer to the appropriate person in central HR; maintains and updates employee records in the appropriate systems 

• Reviewing for policy alignment and processes requests for personnel changes, including FTE, funding, organization changes, salary and rate changes both temporary and permanent, additional appointments 

• Assisting with employee communication initiatives; updating records; managing, tracking, processing, and compiling sensitive and confidential data 

• Responding to employment verification requests and assist with central hr email account 

• Processing hiring requests for staff in the appropriate systems, including initial collection of position related information, ensuring hiring policy and procedure compliance, and appropriate approval routing; may assist with faculty, lecturer, and post doc positions hiring requests

MINIMUM QUALIFICATIONS

• Bachelor's degree in human resources or a closely related field and 3 years of related professional level work experience; OR equivalent work experience 

• Effective written communication and customer service skills 

• General working knowledge of HR policies, procedures, and practices 

• Demonstrated ability to effectively balance multiple clients and inquiries

PREFERRED QUALIFICATIONS

• Basic knowledge and understanding of human resource operations specifically in a university setting 

• A willingness and demonstrated ability to learn new hardware and software systems

• Ability to maintain confidentiality in compliance with rules and regulations on the disclosure of information 

• Ability to communicate effectively in written and verbal formats 

• Ability to build and maintain positive relationships within and outside of reporting lines, and with diverse group of constituents

WORK MODE

Hybrid/Remote - Employees hired for this position primarily work remotely with the occasional on-campus presence required with advanced notice. Employees in this role will also be expected to use their best judgment to be on campus when necessary in order to best fulfill the responsibilities of their job descriptions. 

SALARY RANGE

$58,500 - $60,000 per annum

About The New School

The New School, a leading university in downtown New York City, offers degree and nondegree academic programs in design, the social sciences, the liberal arts, management, the arts, and media. Students benefit from small classes, superior resources, and renowned faculty members who practice what they teach. Continuing education courses and public programs place the university at the center of New York’s cultural and intellectual life.

Connections working at The New School