Department: School of Professional Studies
Salary/Grade: EXS/5

Job Summary:

The Academic Advisor serves as a resource for students to support their career and academic advancement, advising on requirements for their degree and guiding students toward career development. This role assesses individual situations and circumstances, creates, implements, and monitors recommendations that meet student needs, and ensures compliance with all associated policies, rules and regulations.

Please note: Some evening and weekend hours required.  Schedule and location (Chicago vs. Evanston) may vary depending on needs of student caseload.  Position is not eligible for telecommuting.

Specific Responsibilities:

Advising/Counseling

�       Provides customer service-oriented, student-centered guidance and counsel based on individual circumstances, preferences, etc. and in compliance with all associated policies, rules and regulations.  

�       Identifies service improvement opportunities that will improve efficiency and enhance guidance/counsel delivered. 

�       Academic advising & counseling may include: degree planning and management (qualifications for enrollment; major/minor selection, double majoring, interschool transfer; course planning, sequencing, alternatives, waivers, etc.); monitoring academic progress; issue de-escalation and problem solving; at-risk academic behavior intervention; navigating school/university policies; graduation preparation; application and/or referrals to graduate schools, etc.

�       General advising & counseling may include: time management, study skills, test-taking strategies, etc.

�       Career advising may include: career assessment; trends in field; search strategies for internships, co-ops and/or jobs; networking; resume and cover letter development; social media footprint; interviewing; job offer negotiation, etc.

Communication

�       Conceives, writes and designs new communications across a variety of channels (e.g., email, student portal, web) to provide timely and relevant information in support of undergraduate and graduate student advising and student services

�       Reviews, edits, and executes large-audience email communications and event invitation campaigns using school communication platforms

�       Researches and stays up-to-date with the latest trends and best practices on student messaging, use of language, and effective modalities; suggests improvements to current methods to optimize communications.

�       Collaborate with other departments to coordinate messaging that optimizes the experience for both students and staff.

�       Creates, updates, and maintains information on the student services website and student portal, etc. that describe, highlight, and explain resources and services.

�       Coordinates the collection, analysis, and reporting of required information for student surveying efforts, event attendance, etc.                                                                                                                                                                                                                                                                                                                                                                         

Programs/Events

�       Develops plans and arranges programs orientations, meetings, workshops, seminars, trainings, events, company visits, information sessions, career fairs, etc. designed to provide information, promote resources, and to build internal and external relationships. 

�       Reviews programs and recommends changes to increase value, resources and participants.

Administration

�       Implements strategic plans and contributes to process by reviewing existing practices and recommending enhancements and improvements.

�       Participates with area/unit senior staff in the conceptualization, development and presentation of materials used in operations.

�       Implements corrective actions required as a result of surveys or other indicators.                                                                 

Compliance

�       Ensures compliance with all applicable federal, state, local & NU laws, regulations, policies & procedures.  

�       Prepares documentation as required.

Miscellaneous

�       Performs other duties as assigned.

Minimum Qualifications:

�       Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree

Minimum Competencies: (Skills, knowledge, and abilities.)

�       Knowledge of the Family Educational Rights and Privacy Act (FERPA)

�       Excellent customer service and interpersonal skills

�       Strong organizational and time management skills

�       Excellent written and oral communication skills

�       Ability to work independently, with good judgement and attention to detail

�       Ability to take initiative and problem solve

�       Ability leverage technology to improve workplace processes

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