Job Description: May resolve complex customer problems and questions regarding starting a business, access to capital, withholding taxes, various federal, state and local programs focused on addressing needs of small business owners. Explains procedures diplomatically and effectively, responds independently and in a timely accurate manner to general and complex inquiries.Generates training reports, economic impact reports, counselor activity reports, and provides other analysis, correspondence as required. Maintains client records in compliance with relevant government agencies.Leads budget support and purchasing processes for the department and grant accounts; completes transfers, prepares and analyzes budget reports. Leads monthly budget moni