Patient Access Representative - Admitting - Full Time 8 Hour Days (Non-Exempt) (Non-Union)
University of Southern California (USC)
Location: Los Angeles, California
Internal Number: REQ20134236
The Patient Access Representative assists patients with the check-in/arrival. Has in depth knowledge in all processes of the reception front desk and arrival process. Works with physicians on coordinating new patients for their individual schedules, assist new patients in collecting all medical records and history. He/She will schedule new patients with physician who specializes in care type and prepares new patient chart for physician review. Responsible for providing insurance information to Financial Counselor Representative for verification.
Must have excellent communication skills, including the ability to speak, read and write English proficiently. Must be comfortable with computers and medical terminology. In depth knowledge of all insurance types, including government health programs. Â
Registers and admits patients following appropriate policy assuring the two patient identifiers âName and Date of Birthâ are used when selecting patients Medical Record
Ensure all patients are checked-in hospitals systems
Obtain complete and accurate patient demographics and financial information and input in the computer system according to standard operating procedures
Ensure all documents are obtained and scanned at time of registration as required
Explain hospital policies regarding insurance benefits, personal items and valuables
Collects and records patient payments and completes ledgers for all check and cash payments
Ensure MD order is complete a. Test Ordered b. Diagnosis (Rule out is unacceptable) c. MD Signature
Appropriate language is identified and selected in ADT and correct language documents are obtained and scanned.
Receive patient valuables and place in safe according to hospital policy
Ensure all accounts requiring Medical Necessity are performed and failed test and Advanced Beneficiary notice is provided to patient and is documented and scanned in hospital systems
Transfusion Free Policy is followed
Verify and document insurance eligibility and confirm and document benefits
Obtain and or assure verify pre-certifications and authorizations are in place
Utilize both hospital and professional registration information systems. Completes all fields as required.
Ability to request financial Liability
Maintain Accuracy Score above 89%
Assist Manager/Supervisor with other duties as assigned
Â Required Qualifications:
High school or equivalent Or equivalent evidence in file required.
1 year Hospital experience.
Must have excellent communication skills, including the ability to speak, read and write English proficiently.
Must be comfortable with computers and medical terminology.
In depth knowledge of Cerner, most insurance types, and basic computer programs.
Demonstrate excellent customer service behavior.
Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)
The hourly rate range for this position is $19.00 - $29.77. When extending an offer of employment, the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position, the candidateâs work experience, education/training, key skills, internal peer equity, federal, state, and local laws, contractual stipulations, grant funding, as well as external market and organizational considerations.
USC is the leading private research university in Los Angeles—a global center for arts, technology and international business. With more than 47,500 students, we are located primarily in Los Angeles but also in various US and global satellite locations.
As the largest private employer in Los Angeles, responsible for $8 billion annually in economic activity in the region, we offer the opportunity to work in a dynamic and diverse environment, in careers that span a broad spectrum of talents and skills across a variety of academic and professional schools and administrative units. As a USC employee and member of the Trojan Family—the faculty, staff, students, and alumni who make USC a great place to work—you will enjoy excellent benefits, including a variety of well-being programs designed to help individuals achieve work-life balance.