DESCRIPTION

The mission of the Student Health & Well-Being (SHW) cluster is to promote a culture of health and well-being for the student community, deliver equitable high quality innovative services, incorporate inclusive approaches, and celebrate diversity, with the goal of adoption and maintenance of healthy behaviors contributing to the academic success and personal development of all students.

The UC San Diego SHW cluster, which reports through UC San Diego Health System, plays a leadership role in creating a strong and active wellness culture that enables all students to flourish in body, mind and spirit. This includes promotion and the expansion/development of a student health and well-being center, and the transformation of existing departments, under the oversight of the executive director, into a cohesive, trans-disciplinary source of integrated wellness services. The SHW cluster includes the departments of Student Health Services (SHS), Health Promotion Services (HPS), Counseling and Psychological Services (CAPS) and SHW Administration.

Student Health Services provides quality medical services to meet the diverse needs of UCSD students including primary care, urgent care, women's health, sports medicine, transgender care, behavioral health, travel care, nurses clinic and optometry. Laboratory, pharmacy, and x-ray services are available on-site to facilitate the care of students. SHS provides quality medical services to meet the diverse needs of over 43,000 UCSD students (undergraduate, graduate and professional students) including primary care, urgent care, women's health, sports medicine, transgender care, behavioral health, travel care, nurses clinic, and support services such as optometry, laboratory, pharmacy and x-ray services.

SHS staff consists of a diverse team of physicians, nurse practitioners, registered nurses, social workers, pharmacists, x-ray technologists, clinical laboratory scientists, medical lab assistants, optometrists, opticians, medical assistants, health educators, administrative and other healthcare professionals. SHS provides integrated clinical services to address the medical needs of the individual students, as well as to foster the well-being of the students as a whole person. In addition, SHS oversees the public health needs of the campus community. SHS is accredited by the Accreditation Association of Ambulatory Health Care and is fully committed to self-examination, peer review and quality control, through the utilization of data, outcome, and patient experience measurements.

The Medical Group Office Assistant (MGOA) is the initial point of contact for patients coming in to the Group Clinics. The MGOA, in collaboration with clinical staff, greets and assists in the delivery of care to patients. The MGOA manages patient flow from check-in to check-out. The MGOA provides support to general administrative functions including verification of patient's insurance eligibility, scheduling appointments, clinical procedures and tests using the computerized scheduling system, manages a multi-telephone line system and takes accurate messages, while maintaining patient confidentiality.

At the time of patient visit, assigns a primary care provider. Arranges and manages physician referrals. Guides patients in accessing various services at Student Health Services. Coordinates professional staff schedules. Demonstrates excellent customer service skills in mediating patient complaints. Cleans, disinfects and stocks patient care waiting areas. Serve as Pharmacy cashier and provide customer service for Student Health Services. Process customer prescription and non prescription purchases on a credit card terminal. Make transaction adjustments, run settlement reports, and reconcile receipts. Assist patients with selecting and purchasing non-prescription pharmacy items with direction from a Pharmacist. Maintain stock of non-prescription merchandise and notifying Pharmacist of items to be replenished. Maintain a clean and orderly work environment. Greet and assist patients and staff in person and via phone calls in a helpful and professional manner. Assists in other areas of the clinic as needed or assigned.

MINIMUM QUALIFICATIONS

• Experience in front office outpatient healthcare facility.

• Knowledge of health information and medical terminology.

• Strong organizational skills with ability to prioritize tasks and meet established deadlines. Ability to work under pressure calmly and efficiently, cop

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  About University of California San Diego

  UC San Diego is an academic powerhouse and economic engine, recognized as one of the top 8 public universities by U.S. News and World Report. Innovation is central to who we are and what we do. Here, students learn that knowledge isn't just acquired in the classroom - life is their laboratory. UC San Diego's rich academic portfolio includes six undergraduate colleges, five academic divisions and five graduate and professional schools. The university's award-winning scholars are experts at the forefront of their fields with an impressive track record for achieving scientific, medical and technological breakthroughs.

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