Community Service Officer, University of Chicago Police Department
University of Chicago (UC)
Location: Chicago, Illinois
Internal Number: JR21630
Location: Chicago, IL
Assists students, faculty, staff, and visitors whenever needed and works to maintain a safe and secure environment for the entire community.
Patrols campuses on foot and inspects hallways, stairways, and all other public areas for fire/safety hazards. Reports any unusual condition or malfunctioning equipment.
In conjunction with the University Police Department, assists with investigations of all criminal and suspicious occurrences on school campuses and act/reports same.
Responsible for the visitor management function including checking identification and logging visitor information and monitoring incoming personnel and visitors after hours.
Works with guidance counselors and other student support staff to assist and provide services to students involved in situations where referrals to service agencies are necessary.
Enforces photo ID policy and parcel inspection policy along with all other University of Chicago policies.
In the event of emergencies, requests emergency services assistance; obtains necessary information and notifies appropriate personnel giving nature and location of the incident. Evacuates persons from dangerous areas, secure buildings or areas, and/or assist in disaster situations.
Responds to non-hazardous, non-emergency and other calls for service in lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
Writes reports documenting incidents and calls for service and prepares other written correspondence as needed.
Maintains various logs and records; gathers information and prepares routine reports as assigned; enters input, and retrieves a variety of information using a computer.
Supports a variety of administrative functions for the department and assists with projects as needed.
Provides traffic control at traffic crashes, school dismissal periods, special events, and as necessary.
Supplies information and assistance to the general public; answers citizen inquiries and responds to complaints and requests for services.
Observes activity and traffic in the assigned area to enforce University rules/regulations; alerts visitors of infractions; removes unwanted or disruptive individuals from University property.
Assists in conducting security-related drills.
Openly supports the mission and vision of the Department of Safety and Security.
Provides safety escort services upon request.
Provides information to students, faculty, staff, and visitors including directions, information about crime prevention, community services, programs, and practices.
Establishes and maintains a close partnership with school administrators and other security personnel.
Performs a variety of specialized and technical non-sworn law enforcement duties in support of the University of Chicago Police Department in the areas of patrol, community services, training, and other areas as assigned.
Conducts live monitoring of video cameras (video patrol) and License Plate Recognition Cameras (LPR) and video reviews as assigned.
Notifies the ECC of any incident or observations requiring UCPD or other emergency services.
Monitors incidents in real-time as they are called into the UCPD Emergency Communications Center and reviews video of an incident immediately after the occurrence.
Coordinates with other UCPD units to conduct video patrol of designated mission areas.
Personnel will conduct video reviews of non-criminal incidents as assigned in accordance with the University of Chicago Use of Security Camera policy.
Reports camera outages or other technical and maintenance issues to the Department of Safety and Security- Security Systems team.
Conducts video reviews and patrols while maintaining a fair and impartial mindset and completes their assignment without considering race, ethnic background, national origin, age, gender, religion, economic status, sexual orientation, gender identity, disability, or any other individual characteristics or distinctions.
Maintains various logs and records; gathers information and prepares routine reports as assigned; enters input, and retrieves a variety of data using a computer.
Openly supports the mission and vision of the University of Chicago Police Department.
The CSO reports to a designated UCPD supervisor.
Responds to non-hazardous, non-emergency and other calls for service in-lieu of a police officer, such as lost property, requests for safety escorts, building close procedures, and motorist assistance.
Writes reports documenting calls for service and prepares other written correspondence as required.
Provides traffic control at traffic crashes, school dismissal periods, special events, and unusual occurrences.
Provides information to students, faculty, staff and visitors including directions, information about crime prevention, community services, programs and practices.
Maintains a variety of clerical and administrative functions in support of the Department and assists with projects as needed.
Fingerprints citizens for employment and licensing.
Maintains various logs and records; gathers information and prepares routine reports a assigned; enters input, and retrieves a variety of information using a computer.
Openly supports the mission and vision of the University of Chicago Police Department.
Completes incident reports and makes appropriate notifications to the proper parties, completing work with a moderate degree of supervision.
Assists with fire alarm drills or dissemination of information regarding fire alarms.
Performs other related work as needed.
Associates degree from an accredited college.
One year of successful experience performing in a position which requires a high level of service-oriented public contact.
Prior security and law enforcement experience working in a K-12 academic environment.Â
Valid driver's license; good driving record.
Technical Skills or Knowledge:
Use a desktop computer, pager, two-way radio, fingerprint equipment, camera, copy machine, and telephone.
Comprehend technical documents.
Commitment to serving the interest of the University community and the strategic goals of the Department of Safety and Security.
Absorb and interpret information given while maintaining perspective on the goals of the department.
Maintain professionalism, credibility and good customer service skills when dealing with all contacts, internal and external.
Remain calm and objective throughout stressful and unpleasant situations.
Make timely and sound decisions and accept concomitant responsibility; communicate effectively and consistently with others using tact when necessary; knowledge of importance/priority in determining what should be communicated to supervisors; and negotiate compromises between others.
Evaluate the job performance of employees through observation and/or review of work product.
Effectively deal with a variety of unpleasant circumstances and unusual human conduct associated with and/or arising from emergency situations including, but not limited to, physical trauma, mental and/or physical stress, panic, etc.
Establish and maintain effective working relationships with public and enforcement officials, general public and members of the University community.
Work with people of various ages and backgrounds and with diverse constituencies, including students, parents, faculty, and staff.
Build consensus and credibility across the campus.
Resolve conflicts and manage sensitive emergency situations appropriately required; demonstrate self-restraint in challenging and/or difficult situations.
Demonstrate good moral character.
Mentally and physically react effectively, quickly, calmly, and rationally during times of conflicts and emergencies.
Initiate, implement and follow through on projects, programs or assignments with completed staff work.
May work 8, 10 or 12 hour shifts.
Exposure to human blood, human blood components, and/or products made from human blood.
Walking, standing and sitting for prolonged periods of time.
Frequent stooping, bending kneeling, crouching, reaching, lifting and twisting.
Operate vehicles and bicycles safely.
Operate office equipment requiring repetitive hand movement and fine coordination.
Work in inclement weather or weather extremes, outdoor weather exposure.
Requires use of personal protective equipment.
Operate equipment necessary to perform job.
Perform strenuous physical exertion at times.Â
Stand for 4 hours or more.
Bend, climb, crouch, or stoop.
Ability to run.
Sit for 4 hours or more.
Walk for 4 hours or more.
Use computers extensively for 4 hours or more.
Travel to various off-campus locations.
Travel to various on-campus locations.
Use standard work station equipment.Â
Use standard office equipment.
Aware of safety hazards and take appropriate precautions.
Communicate in writing.
Condense complicated issues into simple summaries that can be understood by a variety of constituents.
Handle sensitive matters with tact and discretion.
Handle stressful situations.
Learn and develop skills.
Maintain a high level of alertness.
Pay attention to detail.
Perform multiple tasks simultaneously.
Prioritize work and meet deadlines.
React effectively, quickly, calmly, and rationally during conflicts and emergencies.
Read and comprehend information.
Train or teach others.
Work effectively and collegially with little supervision or a member of a team.
Work with frequent interruptions.
Comfortable interacting with people from diverse cultures and backgrounds.
Active listening skills.
Quantitative and analytical skills.
Time management skills.
Cover Letter (preferred)
Three References Contact Information (required)
The University of Chicago is an Affirmative Action/Equal Opportunity/Disabled/Veterans Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national or ethnic origin, age, status as an individual with a disability, protected veteran status, genetic information, or other protected classes under the law. For additional information please see the University's Notice of Nondiscrimination.
Staff Job seekers in need of a reasonable accommodation to complete the application process should call 773-702-5800 or submit a request via the Applicant Inquiry Form.
The University of Chicago's Annual Security & Fire Safety Report (Report) provides information about University offices and programs that provide safety support, crime and fire statistics, emergency response and communications plans, and other policies and information. The Report can be accessed online at: securityreport.uchicago.edu. Paper copies of the Report are available, upon request, from the University of Chicago Police Department, 850 E. 61st Street, Chicago, IL 60637.
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