The Advising & Outreach Team within the Office of Student Financial Aid at UW-Madison is seeking a Financial Aid Advisor that enjoys making connections with students, families, and campus partners about financial resources available to them. The ideal candidate will have a passion for meeting diverse audiences and be willing to learn and explain complex federal regulations to broad audiences in a manner easy to understand. As part of the advising team, the incumbent will assist in meeting current and prospective students and families to discuss financial aid options. They will serve as advisor on duty on a weekly rotation assisting our frontline services. The incumbent will assist in meeting outreach requests in alignment with our mission of increasing accessibility and diversity across campus.
Performs various duties related to financial aid, including advising students on the financial aid process and performing outreach on financial aid.
50% Serves as point of contact for students and associated individuals about financial aid information and processes
20% Performs outreach related to financial aid
10% May hire, train, and supervise student employees
5% Contributes to the University mission through service on ad hoc or ongoing committees on or off campus
5% Serves as liaison to identified schools/colleges and specific student populations
5% DEM is committed to the highest standard of service. This position will be a role model by practicing exemplary, respectful and inclusive behaviors in all interactions. Participation in unit and divisional diversity & inclusion plans are mandatory
5% Contribute to office policy and procedures updates by regularly attending meetings, webinars, conferences and professional development opportunities on financial wellness and federal financial regulations to stay current with policy changes/updates
Provide customer service assistance at the front desk.
Serve as Advisor on Duty
Assist with planning, implementing and evaluating offerings (workshops, newsletter, communication strategies, etc.) for community building of Pell Bucky's Pell Pathway students.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
Required: - Strong public speaking skills with demonstrated experience in creating and presenting information in a variety of learning styles - Ability to explain complex systems and procedures in an accessible and easy to understand manner - Strong organizational and interpersonal skills with an ability to work collaboratively - Should be able to work well under pressure while managing multiple high-priority tasks simultaneously - Comfortable with working with a diverse group of people. Ability to work occasional night and weekends, and occasional travel
Preferred: - Ability to speak Spanish or Hmong preferred. Demonstrated ability to build relationships with campus and community partners. Familiarity of financial aid processes and regulations.
Full or Part Time: 80% - 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Minimum $50,000 ANNUAL (12 months) Depending on Qualifications Employees in this position can expect to receive benefits such as generous vacation, holidays, and paid time off; competitive insurances and savings accounts; retirement benefits.
The mission of the Division of Enrollment Management (DEM) is to strategically achieve UW-Madison's enrollment goals and collaborate with campus partners to provide information and services to enhance student success. The Division includes the following offices: Admissions and Recruitment, Student Financial Aid, Registrar, the Student Success Through Applied Research (SSTAR) Lab, and the Vice Provost for Enrollment Management. Together, these units collectively provide the foundation of support and services for the academic infrastructure throughout the student lifecycle. The Division is committed to the highest standard of service for students, colleagues, visitors and other stakeholders. Team members will serve as role models by practicing exemplary, respectful and inclusive behaviors in all of our interactions.
How to Apply:
To apply for this position please click on the "Apply Now" button. You will be asked to upload a current resume/cv and cover letter briefly describing your qualifications relevant to the position. In addition please provide three (3) professional references.
A criminal background check and sexual harassment/sexual violence questions will be conducted on all finalists.
Please note that successful applicants are responsible for ensuring their eligibility to work in the United States (i.e. a citizen or national of the United States, a lawful permanent resident, a foreign national authorized to work in the United States without need of employer sponsorship) on or before the effective date of appointment and must be able to sustain eligibility, without sponsorship, throughout the duration of their employment.
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply.
Employment will require a criminal background check. It will also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The University of Wisconsin–Madison has been a catalyst for the extraordinary since its founding in 1848. Our students, staff, and faculty partake in world-class education and conduct prolific research that solves real-world problems. Our guiding principle is the Wisconsin Idea, a commitment to outreach that creates a better future for our state, our nation, and the world. We value the contributions of each person and recognize that diversity is a source of strength, creativity, and innovation.